Human Resources Management

gregory lynn nance

Atlanta, GA ***** *******@*******.*** 404-***-****

EXECUTIVE PROFILE

EXECUTIVE BUSINESS PARTNER THOUGHT LEADER PROBLEM SOLVER

Senior Human Resources Leader with over 15 years of wide ranging management experience guiding organizations to the next level through leading edge practices in employment, organizational development, talent management and acquisition. Excel in identifying new business opportunities, transforming tactical and strategic objectives into Human Resources initiatives and skillfully managing change. Recognized as strategic partner and leader, outstanding communicator and innovative problem solver with the ability to analyze and resolve diverse challenges. Areas of expertise:

Diversity & Inclusion

Employee Relations

Applicant Tracking Systems (Open Hire, Taleo)

Compliance Management

Compensation & Benefits Management

Training & Organizational Development

Policy & Project Development

Change Management

Talent Acquisition & Retention

Performance Management/Succession Planning

Strategic Planning/Implementation

Loss Prevention and Safety Management

PROFESSIONAL EXPERIENCE

BANFIELD PET HOSPITAL, (Division of Mars Inc.) Atlanta, GA 7/2013 – 2/2015 Regional Director, Human Resources - Southeast (Reason for Leaving: Department Restructure)

Oversaw 110 pet hospitals in partnership with regional leadership to develop and implement business strategies and create a unique culture aligned with our 5 principles philosophy.

Served as HR liaison between Talent and Learning Center of Excellence (COE) and Field Operations to build internal strategic partnerships and ensure all programs and processes encompass field input and alignment with Mars signature processes.

Conducted new training and development programs for 9 markets, resulting in highest rate of completion in the company.

Collaborated with veterinary schools and associations to market company’s unique opportunities to medical graduates, resulting in significant increase in new doctor hire rate.

Promoted and marketed benefits of Gallup Q12 survey resulting in highest associate participation rate in the company. Southeast regional process utilized company-wide to increase overall participation.

Teamed with regional and home office leadership to successfully open and staff company’s first 4 overseas hospitals in Puerto Rico.

Partnered with corporate rewards to re-design and market new Puerto Rico benefits program, resulting in 30% increase in participation and morale.

Re-aligned recruiting process to better partner with Talent Acquisition, achieving company’s highest Chief of Staff hire rate at 65%.

LEVY RESTAURANTS, (Division of Compass Group) Atlanta, GA 8/2011 – 7/2013

Regional Human Resources Director (Reason for Leaving: Opportunity with Banfield)

Oversaw regional Human Resources for Southeast, Northeast & Central United States with over 9,000 employees and 2.5B in revenues within premium stadiums, arenas, racetracks and convention centers.

Led team of 5 Regional and Area Human Resources Directors, and 25 Location Human Resources Managers.

Designed and implemented New Manager Integration Process, resulting in improved associate morale and retention. Practice adopted by Levy parent company and was utilized company wide.

Implemented and instructed behavioral style training tools (DiSC, Effectiveness Institute) to better engage exempt and non-exempt associates, resulting in improved morale and employee retention.

Selected to co-partner with Corporate Human Resources Manager to develop and implement company-wide Diversity & Inclusion process for over 30,000 team members. Developed metrics to improve retention and measure Diversity program ROI.

RYDER LOGISTICS & TRANSPORTATION, Atlanta, GA 6/2008 – 4/2011

Regional Human Resources Director, Southeast & Northeast (Reason for Leaving: HR RIF)

Directed regional strategic Human Resources function for two regions with revenues over $1.3B and over 8,000 employees in 22 states and Puerto Rico.

Led Southeast Regional HR staff and realigned structure consisting of 4 Regional Human Resource Managers, 22 Human Resources Coordinators and 1 Human Resources Analyst, creating stronger Business Partner relationships.

Oversaw Northeast Region during year long vacancy of HRD position. Managed 3 HR managers, an analyst and 7 HR coordinators.

Partnered with outside sales consultant to create new Inside Sales structure for Ryder’s Fleet Management Solutions Division. Led recruiting efforts and successfully hired, on-boarded and trained new Inside Sales team consisting of 15 Sales Representatives, 2 Inside Sales Managers and 1 Group Director.

Designed first company-wide Technician Relocation Assistance Program for new and current exempt employees, resulting in increased external technician hiring rate and decreased turnover among internal technician group.

Improved utilization of technician resources and talent by re-engineering technician On-Call Customer Assistance program for Ryder Fleet Management Services to consolidate various on-call processes into one Company-wide program.

Achieved 100% overtime compliance per state and federal regulations by creating overtime initiative. Developed company-wide compliance training materials and presentations. Partnered with IT and Legal Services to reconfigure payroll systems to accommodate overtime compliance process.

Improved strategy and communication process to assist employees impacted by natural and manmade disasters through oversight of Emergency Management Planning process for Fleet Management Services.

Built Regional Human Resources strategy to improve Performance Management Process, Succession Planning, Engagement, and Communications by creating processes to align talent with potential, leading to improved performance, career growth and employee satisfaction.

DELTA AIR LINES, INC., GENERAL OFFICES, Atlanta, GA 6/2006 – 1/2008

General Manager, Global Talent Retention (Reason for Leaving: Company-wide RIF)

Developed global Talent Retention Strategies emphasizing diversity and inclusion, and created compliance initiatives for Delta’s world-wide population of 47,000 employees.

Led temporary staff of 8 to analyze, review and make recommendations regarding federally mandated employment laws, issues and guidelines. Conceptualized and designed company-wide processes and training, resulting in improved organizational understanding and adherence.

Created Global Employee Value Proposition emphasizing Global Diversity, Talent Acquisition, and renewed excitement around company brand. Created awareness of new brand and established global foundation for creating “best place to work” environment.

Ensured continued alignment of retention and compliance initiatives with business plans, budgets and overall objectives by collaborating with senior leadership. Managed multiple retention and compliance projects under budget, on task and within established time frames.

Achieved 100% I-9 compliance by leading initiative to develop electronic process for all domestic employees. Partnered with Legal Services and Affiliated Computer Services to create automated system to guide new employees and management through appropriate steps to legally complete Form I-9 correctly and efficiently.

Designed global automated on-line on boarding process for new hires to improve employee retention, resulting in decreased new employee turnover due to increased awareness of employee benefits, company culture and brand.

Led transition of over 1,100 former Atlantic Southeast Airlines (ASA) Airport Customer Services (ACS) employees into Delta ACS operations, creating cohesive ACS team environment leading to improved customer service and increased employee morale.

Collaborated with IBM to design automated process for new hires to efficiently enroll in medical and travel benefits, leading to 100% enrollment and elimination of all system and employee errors.

Partnered with Global Diversity to sponsor and mentor Delta’s five employee affinity groups. Transformed groups from social and informal networks to effective organizations and business partners.

ARAMARK SERVICES, INC., Atlanta, GA 3/1998 – 6/2006

Regional Director of Human Resources, Southeast (Reason for Leaving: Opportunity with Delta)

Managed regional strategic Human Resources function for $190M territory consisting of over 6000 employees in 10 states, Puerto Rico and 10 off-shore oil rigs.

Transitioned Regional Human Resources role from tactical approach to strategic function by partnering with Regional Vice President of Operations to align Human Resources with operations, create business partnerships and provide improved support to region’s 12 District Managers.

Created strategies to improve sales at 30 locations in Puerto Rico. Developed objectives to transform operations, improve food quality and deliver exemplary customer service. Designed training in Food Production Management, Labor Management and Financial Analysis and Controls. Reduced product and labor costs by 15%, increased revenues by 12% and improved overall customer satisfaction scores.

Decreased job openings from an average of 90 days to less than 30 days. Designed process to improve talent management and acquisition for 6 regions within the U.S. and Caribbean. Implemented new structure to better support recruiting teams. Involved regional operations managers as staffing partners and created systems to utilize staffing agencies, internet searches and referrals.

Created successful Succession Planning tools for Southeast Region which decreased management turnover by 11% and increased company promotions/transfers by 9%. Program was adopted for entire Business Services Division.

Developed improved Business Services Human Resources Template for all national bids. Partnered with Design Services Group to redesign sales materials to reflect company’s award winning HR initiatives. Enhanced sales presentations to build stronger client partnerships and secure new business.

Designed and implemented Management Train-the-Trainer Program for Business Services division which was utilized as training tool by ARAMARK Food & Support Services.

Developed and implemented college Internship Development Program for Southeast Region which resulted in over 35% of internship participants transitioning into Business Services Management Training Program upon college/university graduation.

Assisted global developmental team in design of Diversity Awareness Training for Food & Support Services Division. Successfully implemented program company- wide achieving 100% completion goal.

Certified facilitator for on-going leadership skills and change management training sessions, and partnered with Organizational Development to design and facilitate company-wide training program to build leadership skills among entry level managers. Trained and certified over 1,000 exempt managers.

WYNDHAM HOTELS AND RESORTS 3/1996 – 3/1998

Regional Director of Human Resources, Atlanta, GA (Reason for Leaving: Opportunity with ARAMARK)

Led regional Human Resources function for 12 hotels in 8 states within Garden Hotel Division, with a total of 1,500 employees.

Designed development training programs for Accountants/Human Resources Managers on standard operating procedures, and federal and state laws, improving property compliance goals by 25%.

Decreased sexual harassment claims by 15% and improved employee performance and morale as certified trainer for Wyndham sponsored training programs.

Led implementation of Human Resources procedures for two national hotel chain acquisitions. Efficiently and effectively transitioned over 600 new employees.

RELATED EXPERIENCE

RENAISSANCE HOTELS AND RESORT 2/1991 – 3/1996

Assistant Director of Human Resources, Atlanta, GA, 1994 – 1996

Human Resources Manager, St. Petersburg, FL, 1993 – 1994

Employment Manager, Baltimore, MD, 1992 – 1993

Human Resources Representative/Trainee, Orlando, FL, 1991 – 1992

EDUCATION

BS, Business Administration, University of Nevada - Las Vegas, NV

PROFESSIONAL AFFILIATIONS

Member, Atlanta Human Resources Association, 1994 – present

Member, Society of Human Resources Management (SHRM), 1994 – present

Volunteer, Georgia Aquarium, 2013 – present

Wish Granter, Make-A-Wish Foundation, Atlanta and North Georgia Chapter, 1996 – 1998

Board Member, Atlanta Executive Network, 1994 – 1997

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