Engineer Service
Resume:
Suma B Subramanian
Mobile : +1-603-***-****/ +1-603-***-****/ +91-963*******
Email : **********@*****.***
Professional Summary:
Around 7 years of professional experience in analysis, design, development, testing and support of software systems.
Around 7 years of techno functional experience in Peoplesoft CRM and technical experience in Peoplesoft HRMS, Campus Solutions and Financial Applications.
Expertise in developing new enhancements, troubleshooting problems in Peoplesoft CRM applications.
Involved in the integration of the Peoplesoft CRM system with 4 different HRMS system.
Hands on experience in writing functional and technical design documents, coding and testing of new enhancements in CRM.
Involved in the core development of major enhancements in CRM 9, CRM 9.1 and CRM 9.2.
Resolved more than 300 bugs which are reported by Customers, QA and Peoplesoft GSC.
Hands on experience in UPGRADE from CRM 8.4, CRM 8.8, CRM 8.9 to CRM 9.0 using Application Engine and ASCENTIAL tool.
Worked extensively and having considerable exposure in the integration of Peoplesoft applications with other Peoplesoft applications and third party systems.
Hands on experience in PeopleTools upgrade and Application upgrade using upgrade assistant and change assistant.
Worked extensively and having considerable exposure in People Tools 8.42, 8.44, 8.46, 8.48, 8.49, 8.50, 8.51 and 8.52, People Code, Component Interface, Application Engine, Workflow, PSQuery, Data Mover, Test Director.
Worked extensively and having considerable exposure in Integration Broker, Application Packages, People Tools.
Resolved Performance issues and fixed bugs.
Worked extensively and having considerable exposure in Application Messages, Service Operations.
Worked extensively and having considerable functional and technical knowledge in the CRM modules Support, HelpDesk, HelpDesk for HR, Field Service, Installed Products, Agreements and Warranties, Sales, Order Capture, ERMS and Correspondence.
Having considerable technical exposure in HRMS, Financial and Campus Solutions, SQR and Crystal Reports.
Expertise in OOPS technologies and RDBMS concepts.
Strong back end experience in writing SQL, PL/SQL stored procedures, functions, packages and triggers.
Involved in Designing Pages for major components in CRM.
Trained my team members in the functional and technical knowledge of CRM and Test Director.
TECHNICAL AND PROJECT MANAGEMENT CERTIFICATIONS:
Completed PeopleTools 8.42 certification with 70% from ORALCE.
Completed ORACLE9i SQL certification.
ACHIEIVEMENTS AND AWARDS:
Performance of Excellence Award from CITI for the outstanding performance in 2009.
ACE Award from PEOPLESOFT for the outstanding performance in Q1 2005.
PROFESSIONAL QUALIFICATION:
Degree
Class Obtained
Masters in Computer Application
First Class with Distinction
PROFESSIONAL EXPERIENCE SUMMARY:
From
To
Designation
Client
Organization
July 2010
Oct 2011
Senior Application Engineer
Peoplesoft
ORACLE
Sep 2007
July 2010
System Engineer
CITI
IBM
Nov 2005
Aug 2007
Application Engineer
Peoplesoft
ORACLE
Sep 2004
Nov 2005
Software Engineer
Peoplesoft
Hexaware Technologies
JOB RELATED TRAINING:
Course Title
Training Conducted By
Duration
Month
Year
People Tools
PEOPLESOFT
2 Weeks
Sep
2004
CRM Functional
PEOPLESOFT
1 Week
Sep
2004
Oracle9i SQL
ORACLE
1 Week
June
2006
Oracle 9i PL/SQL
ORACLE
1 Week
June
2006
XML Publisher
ORACLE
16hours
Sep
2009
QA Training
Silicon India
2Months
June
2013
PEOPLESOFT SKILLS:
PEOPLETOOLS:
PEOPLETOOLS 8.42, 8.44, 8.46, 8.48, 8.49, 8.50, 8.51 and 8.52.
People Tools
Application Designer
People Code
Application Packages
Component Interface
Application Engine
Date Mover
Query Manager
Integration Broker
Service Operations
Test Director
XML Publisher
Workflow and AAF
File Layout
Test Director
PEOPLESOFT CRM:
PEOPLESOFT CRM 8.8, 8.9, 9.0, 9.1 and 9.2
Expert level of functional and technical knowledge in the following modules.
Support
Helpdesk
Helpdesk for HR
Installed Products
Integrated Field Service
Agreements and Warranties
Quality Management
Sales
Order Capture
Service Management
Installed Products
360 Degree View
ERMS
Change Request
Self Service
Configurable Search
Display Template
Toolbar
BO Search
TECHINCAL SKILLS
Operating Systems
WINDOWS NT / 2000, DOS and UNIX
Languages
C, C++, JAVA
Databases
MS SQL Server 7.0/2000, ORACLE 8i, 9i, 10G and 11G.
Web Design
HTML
Domain Knowledge
Customer Relationship Management (CRM)
Human Resource Management System (HRMS)
Financial Management System (FMS)
Data Warehousing Tool
ASENTCIAL
Other Tools
ORACLE SQL Developer and TOAD
Project Details
PROJECT EXPERIENCE IN PEOPLESOFT
1.
Project Name: Peoplesoft CRM SD
Role
Lead Developer
Duration
July 2010 – October 2011
Team Size
12
Responsibilities:
Developed new Pages, Components, Menus and Application Packages.
Executed the SYSAUDIT, DDAUDIT, SWPAUDIT and fixed all the issues in the audit reports.
Developed new AAF implementations, terms and policies.
Fixed the major issues in Employee Self Service applications for the Support, HelpDesk, HelpDesk for HR and Order Capture modules.
Involved in Page modifying for 9.2.
Modified the Configurable Search, BO Search and Toolbar set up components for including new fields.
Modified Pages, Components and fixed the impacts.
Added test cases in the Quality Center.
Mentored freshers.
As a Lead Developer, I’m responsible for
Troubleshooting Incidents.
Identify a resolution / workaround.
Study and Document impact analysis.
Fix the problem and Prepare Code Review Document.
Perform Unit Test and Document Unit Test plan.
Package projects and generate other technical and install documentation.
2.
Project Name: Online Service Center
Client
CITI GROUP, USA
Role
CRM TECHNO FUNCTIONAL CONSULTANT
Duration
Sep 2007 – July 2010
Team Size
15
Responsibilities:
1. Designed and developed Case Mass Upload to migrate all the closed cases present in the EMEA
remedy instance to OSC using File Layout, Application Engine and Component Interface.
2. Developed a new component to default the SLA and Provider Group in the Case
component based on CTD and other dynamic criteria.
3. Included the new custom fields as configurable search fields in the ‘Case’, ‘360 Degree View’ and
‘Worker’ components.
4. Customize the CTD component to include the additional fields for reporting purpose.
5. Designed and developed a process to update CTD values in the cases and other setup records.
7. Designed and developed a process to update the SLA in the case record.
8. Add the new custom fields in the case component using ‘BO Search’ Adapter and
‘Configurable Search’.
9. Enable the Multilingual capability for the new customized components, menus, records and fields.
10. Develop the Component Interfaces for the new custom components.
11. Customize the component interfaces to load the data using the ‘Excel to CI’ utility.
12. Add the customized fields in the Toolbar.
13. Enable the Display Template for the customized fields.
14. Resolve the defects reported by the functional and business users.
14. Conduct the Performance Test.
15. Prepare and execute the system data and configuration scripts.
16. Preparation of Technical Design Document.
3.
Project Name: PEOPLESOFT CRM ND
Client
PEOPLESOFT, USA
Role
LEAD DEVELOPER
Organization
ORACLE
HEXAWARE Technologies (PEOPLESOFT ISC),
Duration
September 2004 – August 2007
Team Size
12
Environment
Software
Languages : PeopleCode.
Tools : Application Designer,
Data Mover
Database : MS SQL Server 7.0
O/S : Windows 2000
Hardware
X86 IBM Compatibles
(a) Enhancement Name : Contact Center Enhancement – 1
Product : Call Center
Release : CRM 9.0
Enhancement Description:
(i) Provide the Case ID for a new case before saving the Case.
(ii) Case Search criteria should include Case Description, Case Notes,
Serial ID, Asset Tag and Product Group.
Responsibilities:
1. Involved in writing FDD and TDD.
2. Involved in Coding.
3. Also responsible for perform unit test and execute the
Unit Test Cases in TEST DIRECTOR.
(b) Enhancement Name : Contact Center Enhancement – 2
Product : Call Center
Release : CRM 9.0
Enhancement Description:
1. The feature included Addition of "Priority" to the Search Result Grid
for the Case Search.
2. Provide the ability to associate an existing change request to a case.
Responsibilities:
1. Involved in writing FDD and TDD.
2. Involved in Coding.
3. Also responsible for perform unit test and execute the
Unit Test Cases in TEST DIRECTOR.
(c) Enhancement Name : Make the Installed Product, Installed Asset Component
Display Template Enabled
Product : Common Objects
Release : CRM 9.1
Enhancement Description:
The primary focus of this enhancement is to provide complex configuration to configure
the Installed Product component. The current configuration allows configuring only the
limited fields and sections to be visible in the Installed Product component.
This enhancement provides the complex configuration to configure the Installed Product
component by enabling Display Templates for the component. The user can configure
the fields, sections and pages to be visible in the Installed Product component and they
can change the labels for the sections and fields using Display Templates.
Responsibilities:
1. Involved in designing the Prototype for redesigning the Installed
Product component.
2. Involved in writing FDD.
3. Involving in writing TDD and coding.
4. Also responsible for perform unit test and execute the
Unit Test Cases in TEST DIRECTOR.
(c) Solved more than 100 incidents in CRM New Development and Support Development in a short period of time.
The incidents are solved in the following product areas.
1. Support
2. Helpdesk
3. Helpdesk for HR
4. Common Objects
5. Field Service
6. Multi-channel communications.
Responsibilities:
As a Lead Developer, was responsible for
Troubleshooting Incidents.
Identify a resolution / workaround.
Study and Document impact analysis.
Fix the problem and Prepare Code Review Document.
Perform Unit Test and Document Unit Test plan.
Package projects and generate other technical and install documentation.
(d) Worked on upgrade from CRM890 to CRM895 using Application Engine and ASECENTIAL tool.
Contact this candidate