Helpdesk Support / Customer Support
Resume:
GREGORY HAMILTON
Cumming, GA 30040
********.*******@*******.***
Service professional who exemplifies diversified experience in helpdesk and technical support. Proven ability to increase customer satisfaction, develop strong rapport with clients, and manage complex projects in a cross functional environment. Highly adaptable and able to accommodate rapid growth and changing business conditions.
Leadership
Project Management
Process improvement
Communication and follow-up
Contract analysis
Building Relationships
Trouble Management
Conflict Resolution
Technical Support
Windows 7
Customer Service Certified
Proficient: Microsoft Office Suite
WORK EXPERIENCE
09/2010 – 01/2015
Business Account Support Specialist, Sprint Corporation – Atlanta, GA
Respond to customer inquiries and request and resolved issues efficiently and professionally.
Demonstrate best judgment to ensure that business accounts are accurate.
Increase the customer experience by providing information on new products, rate plans, and service.
12/2009 – 09/2010
Customer Care Representative, Verizon Wireless – Alpharetta, GA
Utilize multi-tasking skills daily to resolve challenging customer issues including device-related troubleshooting, billing, service inquiries and more.
Possess good listening skills required to respond appropriately in all customer interactions.
Educate on the benefits of products and services and explain how the recommendations will add value to the customer’s wireless experience.
08/2006 – 09/2009
Remote Technical Support Representative, IBM – Atlanta, GA
Provide Retail store support for IBM customers by performing remote problem determination and providing accurate solutions.
Analyze problems and dispatch technician as needed.
Provide update information to clients regarding software and hardware changes.
Manage multiple priorities while maintaining effective results in a quota driven workplace.
08/2004 – 02/2006
POS Helpdesk Support Representative, First Data Corporation – Marietta, GA
Provide support to retail merchants on the use of their point of sale terminal.
Collaborate with team lead and supervisor in handling escalation calls and helping coworkers resolve customer conflicts.
Manage time effectively to ensure accurate problem solving was performed and documented.
EDUCATION
Associates Degree in Communications, 2000
EDWARD WATERS COLLEGE, Jacksonville, Florida
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