Project Manager Customer Service

SHERRI A. WATSON

**** ********** ******

Chicago Heights, IL 60411

M: 708-***-****

**************@*****.***

PROFESSIONAL PROFILE

Administrative Assistant and Bookkeeping experience with strong interpersonal and organizational skills; adept ability to multi-task a variety of challenges and responsibilities; maintain excellent communication skills, problem resolution abilities, and a high-level of confidentiality.

SUMMARY OF QUALIFICATIONS

Demonstrated capability to provide complete support for executive-level staff and

their teams, and colleagues

Expert data base management, responsible for scheduling meeting, coordinating

travel, multi-line phones and managing essential office tasks

Ability to manage confidential/sensitive materials and in depth information with

sound judgment, insight and discretion

Highly focused and results-driven in supporting complex dead-line driven operations;

knack to identify goals and priorities

Remarkable skills in Microsoft Office (Word, Excel, Outlook and PowerPoint)

Working knowledge of entering A/P and A/R into Quick-books

PROFESSIONAL EXPERIENCE

CUSTOMER SERVICE REPRESENTATIVE

Check N Go 2011-2015

Issue cash or check for new loans in a variety of denominations

Make daily collection and follow-up calls

Prepare deposits slips and deliver deposits to company bank and account

Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machine

Order a supply of cash to meet daily needs

SEASONAL CREW LEADER

United States Census Bureau 2010-2010

Supervised 19 Enumerators for United States Census Initiative

Created weekly work schedules ensuring all areas of field were fully covered

Held daily meetings with enumerators and assistants to recognize and resolve any issues

Evaluated time-sheets to ensure no discrepancies

Assessed paperwork to make certain completed accurately

BILLING CLERK

R&W Transportation 2009-2009

Provide billing support for Owner of Company

Calculated and submitted miles for payment into Illinois Department of Healthcare and

Family Services Medical System

Developed and maintained administrative processes to reduce redundancy while

achieving company objectives

Trained new employees on billing procedures

Contacted Illinois Department of Healthcare with any discrepancies

OFFICE MANAGER

Walsh Construction Company 2000-2008

Secretarial support administrator for Field Project Manager, Assistant Project Manager and Field Engineer

Group support, including, but not limited to, preparation of employee time sheets and expense reports, processing invoices, ordering supplies, answering of phones, filing and ensuring that all EEOC requirements were being met

Point of contact between subcontractor and contractor

Scheduled meetings

Prepared various business correspondence and memorandums from draft to distribution

Ensured that all New Employee paperwork was completely filled out before submitting to Home Office for processing

Orchestrated all field recognition celebrations

EDUCATION & CERTIFICATES

ROBERT MORRIS COLLEGE

Robert Morris College Chicago, IL

Bachelor’s Degree, Accounting

Robert Morris College Chicago, IL

Secretarial and Administrative Certificate

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