Sales Customer Service

Donna Figgs

*** ********* **. ***. * Elyria, Ohio 44035 440-***-**** *******@*****.***

Skills and Qualifications

* ***** ******** *** ********** associates

** ***** ******** ******* *** Retail Sales

Business to Business Sales experience

Strong communication skills

Excellent time management and organizational skills

Strength in recognizing and solving problems

Computer operations: Microsoft Word, PowerPoint, Excel, Outlook

Self motivated, Independent, Coachable

Willing to travel

Willing to relocate

EXPERIENCE

Freelance Makeup Artist Elyria, Ohio

Self-employed 2013-Present

Conduct makeup and skincare seminars

Produce and sketch design ideas for hairstyles and make-up

Maintain up-to-date knowledge of available make-up and beauty products and trends

Maintain awareness of health and safety issues

Store Manager Toledo, Ohio

Simply Fashions Store, Ltd. 2013-2014

Recruited and coached 6 associates. Associates increased their sales by 15%

Keyed for all store functions: opening, closing, banking, weekly schedules and processing freight

Controlled expense and shrink by 25%

Maintained a professional and friendly environment with customers and associates

Territory Manager Elyria, Ohio

Commonwealth-Altadis, Inc. 2011-2013

Exceeded company sales goals by 20% with new distribution targets that increased market share

Identified and developed new customer relationships

Implemented sales cycle plans by maximizing placement of promotions and increased product visibility

Prepared and submitted daily sales plans for area sales management

Delivered product presentations to customers outlining products, features, benefits and services

Counter Manager Novi, Michigan

Macy’s, Department Store 2011

Recruited and coached 2 consultants in conjunction with management

Merchandised and managed total counter

Reviewed and analyzed weekly performance and sales results

Communicated with Cosmetic Manager and Account Coordinator regarding stock needs, customer preferences and special events

Administrative Assistant Detroit, Michigan

His Forgotten Harvest (non-profit organization) 2003-2011

Facilitated Twelve Step Meetings and Motivational Presentations at a shelter and rehabilitation center

Recruited and coached 4 team leaders to conduct seminars

Developed products and promotional strategies that increase revenue by 30%

Scheduled all speaking engagements and planned special events

Amassed, processed, and distributed donations

EDUCATION science

Bachelor of Science Madonna University Livonia, Michigan

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