Sales Management
Resume:
Dina Cordiano
Staten Island, NY 10312
*.********@*****.***
Summary:
Over 18 years experience in various areas of Telecommunications leading to employee/labor relations. Outstanding management, interpersonal, communications and negotiation skills. Have the ability to carry out programs under established policies and/or build and implement new policies, while ultimately maintaining the utmost in customer relations. Strong Project Management and supervisory skills. Superior training ability, and an excellent self-starter, able to work independently, or as a valued team member.
Work History:
Vice President Communications/Business Analyst
National Labor Consultants
June 2010 – present
-Provide large fortune 500 companies with management training and building employee engagement committees
-Create curriculum and content for presentations and large training sessions
-Presented and taught various seminars in “SHRM” conferences nationally
-Union contract negotiations and review of union constitutions with some of the largest, national, labor law firms
-Managed Employee Satisfaction Surveys and analyzed data to ultimately provide companies with professional recommendations
-Created employee focus groups and rolled out employee engagement committees for large national companies
-“Speech writing” for CEO’s for town hall meetings
-Provided training to hundreds of management employees teaching National Labor Relations ACT training
-Coached CEO’s and COO’s in executive influence and how to create a solid management team
-Trained management teams in “diversity/sensitivity training” and how to spot union activity
-Provided “Leadership training” for elected employee ambassadors
-“Editor/Writer” for monthly Labor Periodical
-Have a 98% success rate in keeping clients union free through employee focus groups and management/leadership training which helped clients maintain a 10-15% operating cost savings each year
-“Analytical research” and watching trends in targeted industries
-Held monthly “webinars” for major national companies to keep up-to-date on National Labor Relations Board decisions and new union targets
Project Manager –Tail Migrations – Network Planning and Optimization team
AT&T
December 2008 – 2010
-Responsible for two highest profile SPOC accounts Government Markets and IBM for the Tail Migration project
-Coordinating with Network Planning, Engineering, Outside Plant techs and customer to have “last mile” access migrated from various CLEC’s to “other” vendors of choice with the intent to optimize customer network, while at the same time, cut access costs for AT&T
-Provide steady monthly increase in percentage of large SPOC accounts’ circuits to roll, consistently surpassing targeted number of 20 circuits per month.
-Responsible for training new Project Managers
-Worked with Sales on Pre-construction jobs and new fiber builds for various customers
-Integral team member in the agreement for LVMH (Louis Vuitton, Moet, Henessey corp.) for fiber build into new location in NYC.
-Provided assistance with Business Cases to target new equipment builds into various building throughout country
Market Development Manager /Analyst – XO Communications
November 1998 – December 2006
-Responsible for providing individual financial business cases to determine potential revenue in major building portfolios in NYC
-Provided regular monthly reports in revenue
-Meeting with, and “negotiating contracts” with, various building owners throughout NYC/NJ for purposes of obtaining space within buildings
-Analyzed building reports to research potential customers
-Held weekly meetings with sales teams to provide new opportunities within newly acquired buildings
-Created incentive programs for employees to sell into “on-net” buildings
-Created executive presentations, newsletters and educational materials for sales departments/clients
-Coordinated MSA’s between legal departments
-Acquired two major building portfolios (5 multi tenant buildings in each)
-Reported directly to Sales VP and provided monthly costs and revenue within new “on-net” buildings
-Worked with Outside Plant team to assist in Site Surveys and space requirements
Provisioning/Circuit Routing – TCG (Teleport Communications Group)
July 1993 – November 1998
-Served as liaison between major telecom carriers and end user customers, including testing and turn up
-Managed two leading carriers Private line new orders for NY/NJ area
-Created ASR manual used in training for new hires and served as SME during all new training for ASR Provisioners
-Generated TYPE II orders to various CLEC’s based on ASR orders
SKILLS:
Powerpoint
Excel
Word
Visio
All Social Media
Website creation through:
Homestead
GoDaddy
1&1 web builder
EDUCATION:
ST. John’s University
College Of Staten Island
Golden Key Honor Society
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