Customer Service Manager
Resume:
Jessica Rae Graves
Fresno, CA 93705
**********@*****.***
Profile
Highly motivated, confident, and pro-active woman enthusiastic to achieve her goals throughout challenges that will make her become a better well-rounded individual.
Education
California State University, Fresno, CA.
Bachelor Degree in Agriculture Communications GPA 3.3
Concentrations: Mass Communication, Journalism, Public Relations, Agriculture Science, & Agriculture Economics
California Polytechnic State University, San Luis Obispo, CA. 2007-2009
Professional Experience
Agriculture Field Aide, Seasonal position- Fresno, CA. June 2015-October 2015
General Detection Trapper- Assist in agricultural surveys and inspections to enforce provisions of the California Food and Agricultural Code, California Code of Regulations, and Fresno County Ordinance Code. Conduct pest detection surveys to locate agricultural pests in accordance with State written guidelines, protocol and procedures in Fresno County. Assist in pest control and eradication activities such as mixing and spraying pesticides, baiting traps, and inspecting/removing suspected agricultural products. Maintain records and files of assigned route. Perform simple repairs and adjustments on manually operated and power spray equipment. (Ending Pay $10.42/hr 40hrs/week)
ApCal Winery- Madera, CA. May 2015-Present
Wine Maven- Expertise on all local and California wines sold at ApCal. Serving and selling, wine tastings and bottles during concerts, events and daily store hours. Stocking, setting up and breaking down tables, chairs, and wine bar. Seasonal position during their summer concert series, now ‘on call’ for off season events. (Min. Wage + tips 20hrs/week)
The Finish Line Inc.- Fresno, CA. June 2013- June 2015
Store Manager- Responsible for coordinating and assisting with all aspects of daily shifts and sales. Drive sales performance by maintaining individual and overall department sales. Maintain backroom operations, shipping, and receiving. Ensure company in-store promotions and merchandise markdowns. Train fellow associates for their professional development. Provide daily assistance for proper opening and closing procedures. (Ending Pay $13/hr 40hrs/week)
Lady Foot Locker- Fresno, CA. October 2010- June 2013
Assistant Manager- Maintained a positive in-store environment for customer service by quickly resolving any issues or concerns. Followed division standards by driving sales to maximize profit and reaching personal and company goals. Assumed leadership and managerial responsibilities in absence of the Store Manager such as, training new employees, receiving and processing stock, visual merchandising, calculating sales goals and demonstrating leadership. (Ending Pay $11/hr 30hrs/week)
Swiggs Restaurant and Bar Fresno, CA August 2008- October 2010
Bartender- Managed inventory, including stocking and ordering as needed. Established a client base, collected currency and managed bills. Responsible for booking, managing, serving and conducting off-site events for customers. (Min. Wage +tips 20 hrs/week)
Leadership and Affiliations
Board Member, Central Valley 501(c)(3) Non-Profit organization 2013-2014
Public Relations Intern, Cat House on the Kings animal shelter 2010-2011
Student Assistant, Cal Trans District 6 Fresno Contract Administrations 2008-2009
Skills
Strong leadership and management skills
Proficient in Microsoft Office Word, Excel, Outlook and PowerPoint. Quick study on new computer software
Great written and verbal communication
Excellent customer service
Great flexibility and multi tasking skills
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