Customer Service Manager
Resume:
Laurence Fair
*******@*****.***
OBJECTIVE: Seeking employment with a successful, local company with an interest in helping Tucson.
SUMMARY OF QUALIFICATIONS:
Seven plus years previous management experience
Leadership; problem solving
Strong written and verbal communication skills
Time management
Customer service experience
Flexible; organized; hard working
EXPERIENCE
Customer Service
Discussed customer options
Completed customer orders
Attended to customer needs
Answered multi-line phones
Operated cash register
Production/Product Quality
Prepared customer orders in a timely manner
Re-stocked shelving
Arranged storage areas
Maintained store appearance
Inventoried store merchandise
Supervision
Supervised 15-30 employees
Organized employee work load
Delegated work responsibilities
Coached new and current employees
Assisted store manager with supervision duties
Ordered store supplies and merchandise
Prepared shift changed and end of day reports
EMPLOYMENT HISTORY
Assistant Manager-Famous Footwear, Tucson, AZ
Shift Manager-Papa John’s Pizza, Tucson, AZ
Customer Service rep/ Print Specialist-Alphagraphics, Tucson, AZ
EDUCATION
ITT Technical Institute Online-MBA-graduation date: 12/17/2015
ITT Technical Institute-BS Project Management-3/16/2014
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