Customer Service

Objective

Obtain a position as customer service representative, where my customer relations experience can be fully utilized to improve customer satisfaction

Experience

SunTrust Bank December 2013 –

Handles inbound calls from potential and existing clients, selling personal products investments, trust, merchant services, personal and private bankers and small business banking

Processes sales and answers client questions within set standards

Makes an active attempt to cross sell the full range of bank products and services to meet clients needs

Utilizes effective sales and telephone techniques to build client relationships

Completes all required documentation to meet client needs

Satisfies regulatory requirements for holding the position, including determined by SunTrust to meet the qualification standards imposed by the Loan Originator Compensation rule of the Truth in Lending Act

Bank of America, Fort Worth, TX March 2012 – April 2013

Handling Bankruptcy accounts

Corporate office position collecting past due mortgage accounts

FHA,VA Conventional loans

Providing financial advisement in short sales and deed in lieu

Outbound and inbound call center customer service, designing payment plans, evaluating and developing financial budgets

Awarded for being in the top 10 percentile of highest collection rate

Recognized for excellent customer service

Novo1/My Fico, Fort Worth, TX January 2012 – March 2012

Providing financial advisement to improve consumers credit scores

Selling credit improvement plans and monitoring programs

Inbound sales call center customer service, analyzing credit scores and reports

Aegis Communications, Irving, TX September 2009– October 2011

Persuading Humana Insurance clients to convert to Humana medication prescription plan

Medical Billing and coding

Answering billing questions

Handling collections on unpaid accounts

Outbound sales call center

Customer service

Awarded monthly for top sales performance

Skills

Microsoft Word, Excel and PowerPoint

FHA,VA Conventional loans

Interpersonal Communications and Strong multi-tasking

Customer service via telecommunications and in person

Education

University of North Texas, Bachelors of Sociology August 2009 – August 2010

Texas Christian University, Bachelors of Communications August 2006 – May 2009

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