Customer Service Manager
Resume:
Mike Meyer
Rockwall, TX *****
**************@*****.***
EXPERIENCE
General Manager Converting Division, Smurfit Kappa, Forney, TX 3/06 – present
-Established all time EBITDA records in 5 of the last 6 years
-Established all time sales records in 3 of the last 4 years
-Throughput records established in 9 out of the last 10 years
-Waste reduction records established in 7 of the last 10 years
-Added over 100 new customers and opened up new geographies for our product lines
-Project leader for New equipment installation at sister plant in Juarez, Mexico
General Manager, Rock Tenn Company, Dallas, TX 8/05- 3/06
-Kept average selling price flat in declining markets by improving material grading
Six Sigma Black Belt, Rock Tenn Company, Dallas, TX 10/03- 8/05
-Team Leader for process improvement projects in multiple divisions of Rock Tenn company
-Leader of two paper mill projects that saved a combined $880,000 annualized
-Leader of two Alliance division projects that saved a combined $675,000 annualized
-Leader of two folding carton division projects that saved a combined $425,000 annualized
-Leader of two RTS projects that saved a combined $125,000 annualized
-Had the highest dollars saved per day for all Black Belts during fiscal year 2005
General Manager, Rock Tenn – Sonoco Packaging, Merced, CA 11/98-10/03
-Account maintenance / Sales responsibility for glass house accounts
-Managed installation of 3 complete manufacturing lines and one robotic arm
-Average contribution margin FY ’99-’02 improved by 14% compared
to average contribution FY ’95-‘98
-Average income before taxes as a percent of sales FY ’99-’02 improved
by 140% compared to average income FY ’95-’98.
Assistant General Manager, Rock Tenn – Sonoco, Hillside, IL 3/96 – 11/98
-Responsible for all manufacturing and maintenance personnel in a
multicultural, union environment with a head count of 110
-Reduced spoilage by 15% from 1995 average
-Reduced labor costs as a percent of sales by 6% from 1995 average
-Led 1997 project to install servo drives resulting in 30% productivity improvements
Operations Planning Manager, American National Can, Batavia, IL 3/95 – 3/96
-Responsible for production scheduling, purchasing, and customer service in a facility with annual sales of $40 million
-Improved on time delivery performance by 25%
-Supervised a staff of 10
Administrative Manager, Sonoco, West Chicago, IL 6/92 – 3/95
-Responsible for accounting, purchasing, inventory control, and customer service
-Managed month end closing and annual budgeting process
-Team leader of MRP II installation
-Reduced staff overtime by 60%
EDUCATION
The University of Tennessee, Chattanooga, TN
School of Business Administration, Bachelor of Science 1988
Major: Industrial Management
Certified Six Sigma Black Belt
Certified Zenger Miller trainer
Contact this candidate