Customer Service Rep./Administrative Assistant
Resume:
Debra V. Blanton
Conley GA 30288
**************@*****.***
ADMINISTRATIVE ASSISTANT
Dedicated and focused Administrative Assistant who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority. Energetic Administrative Assistant with 4 years experience in high-level executive support roles. Organized and professional.
Core Competencies
Self Starter
Detail Oriented
Billing and coding
Processing Time Sheets
Results-oriented
Self-directed
Strong Problem Solver
Multiple Line Telephone
Professional and mature
Dedicated team Player
Strong Interpersonal Skills
Operator
Confidential Correspondence & Data
Create Newsletters
Excellent Oral & Written Communication
Type 45-50 WPM
Computer Skills: Microsoft Office (Word, Excel 2010 PowerPoint)
PROFESSIONAL EXPERIENCE
Decatur Career Center of North Georgia Decatur, GA
December 2014 – September 2015
Placement Caller
Make calls to Career Center participants
Document the participants employment search
Complete logs of participants that have successfully found a job
Give job leads to those that are still searching for work in their field
Inform supervisor of trends of customer calls
As needed, assist staff inside Career Center
Monitor floor and job fairs.
Funds for Southern Communities Decatur, GA
January 2014 – August 2014
Program Assistant
Assist the Executive Director with coordination of program activities
Assist the Executive Director in getting grants approved or denied
Manage donor database for non-profit donations
Manage grants database
Purge and organize files
Coordinate monthly newsletters development & distribution
DeKalb Family & Children Service Decatur, GA
October 2011 - January 2014
Office Assistant
Designed electronic file systems and maintained electronic and paper files
Maintained the front desk and reception area in a neat and organized fashion.
Maintained an up-to-date department organizational chart.
Made copies, sent faxes and handled all incoming and outgoing correspondence.
Created weekly and monthly reports and presentations.
Greeted customers of the department, or by phone, in person or through electronic media.
Assisted in resolving problems and ensuring satisfactory customer service
Processed forms or applications to ensure accuracy and completeness; computed or verified data
Handled a variety of office software applications including word processing, email.
Operated other office equipment such as printers, copy machines, fax machines
Freight Solutions Provider, Rancho Cordova, CA/Nashville, TN
July 2007 --- April 2009
Customer Service Rep. / Operations
Tracked shipments in alert status
Put together Bill of Ladings for all shipments
Dispatched shipments out to various agents
Input data into system and updated
Helped directors and supervisors with problem shipments
Properly routed agreements, contracts and invoices through the signature process.
Received and distributed faxes and mail in a timely manner.
Received and screened a high volume of internal and external communications, including email and mail
EDUCATION / PROFESSIONAL DEVELOPMENT
Edison Sr. High School, Stockton, Ca
Diploma
Delta Jr. College, Stockton, Ca
AA Degree Business Management
N.C.I.B, Sacramento, Ca
Certificate of Completion - General Office
New Horizons Computer Learning, Atlanta, GA
Certificate of Completion
Excel 2010
Wesley Chapel Cyber Center, Decatur, GA
Certificate of Completion for Microsoft Word 2007 and Microsoft Excel 2007
References upon request
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