Customer Service, Sales, Receptionist/Secretary

Location:

Posted:

December 13, 2015

Shenna H. Chaffin

Cell: 336 -225- 5567

******.*******@*****.***

Professional Summary

Dedicated Customer Service Manager at public and community relations, staff development and project management.

Education and Training

ASFA (2015) - Certified Personal Trainer

Lexington Senior High School (2001)

High School Diploma (General Studies)

Skill Highlights

*Staffing management ability *Critical thinking proficiency

*Proven patience and self discipline *Claims analysis and review

*Conflict resolution *Sound decision making

*Financial aptitude *Relationship and team building

Professional Experience

Nov 2009 Nov 2015 Customer Service & Sales Manager

Replacementlightbulbs.com, Inc.

High Point, NC

• Taking and entering order Data.

• Accounts receivable billing.

• Customer service via email, fax and phone.

• Vendor relations via telephone and email.

• Basic office cleaning as well as warehouse up keep.

June 2004 – Nov 2009 Assistant Customer Service Manager

Food Lion #122

Lexington, NC

Responsibilities:

• Assisting the store team to build sales and achieve sales goals.

• Maintaining standards according to the Front End Standard Practice Manual, proper

completion and maintenance of all store office functions, and the training of Front End

Sales Assistants on customer service procedures and sales office accountability.

• Overseeing the work of the Front End Sales Assistants, Sales Associates, and service

associates as delegated by the Customer Service and Sales manager

• Assisting the store in Easter Seal Sales; we were third in our district.

• Maintains Front End Standard Practice of all Front End accounting

• Assists in upholding office procedures and policies relating to: ISSA

reports, Deposits, Food Lion charge sales, EFT/EBT (offline and regular)

• Learned back up scan position (verifying and correcting pricing)