Customer Service Manager
Resume:
KOFI ADU-GYAMFI
401-***-**** ****.***-******@*******.***
Buyer, planner Supervisor
An experienced buyer, planner and supervisor credited with combining expertise to deliver outstanding customer service in competitive markets. Strong expertise working with vendors, and the public. Excellent negotiator, capable of arriving at mutually acceptable agreements. Highly accomplished in ability to build and maintain relationships. Detail and deadline driven. Collaborative and a self-starter. Excellent supervisory skills. Excellent communicator and customer service expert.
Areas of Expertise
Vendor Relations
General Administration
Strategic Planning/Analysis
Materials Requirement planning
Price Negotiation
Invoicing
Supervision
Lean Manufacturing
Customer Service
Scheduling
Sales
Just-in-time
Key Skills Assessment
Strategic Accounts Performance – Manages all business services and records accurately, maintaining up-to-date information for management.
Customer Management – Committed to providing timely, accurate and superior service to customers.
MATERIALS REQUIRMENT PLANNING – Very proficient in software application
Professional Experience
OLD CASTLE BUILDING ENVELOPE, Warwick, RI 1982 - 2015
Buyer, Materials Supervisor
Purchased materials for multisite company (three locations).
Managed and approved all invoicing.
Negotiated pricing with multiple clients, employing inventory, usage and other data to maintain bottom line.
Analyzed annual usage, compared with historical inventory and developed usage forecasts to control spending and costs.
Handled inventory control and cycle counting on annual basis, completed on time and with 100% accuracy.
Communicated with customer service representatives, plant and project management, updating them on inventory, orders and other issues.
Supervised plant when required.
Provided top-level oversight of vendors, developing outstanding service history.
Updated general manager on daily basis regarding all aspects of orders, purchases and inventory
Utilized MRP software to make production decisions and material purchases to effect on-time delivery
HOMEWOOD SUITES (HILTON HOTELS), Warwick, RI 2006 – Present
Night Auditor
Provides customer service to guests, including all complaints and ensuring outstanding guest satisfaction.
Anticipates clients’ needs, responding promptly, 24/7, and maintaining positive relations.
Handles all night check ins and check outs, maintaining all fiscal documentation and other records.
Resolves customer complaints and other issues, resulting in excellent client relationships.
Reports daily to general manager about all transactions and events.
Maintains knowledge about hotel features/services, operation times, room rates, special packages and promotions, daily house count, expected arrivals and departures and scheduled daily group activities.
Obtain assigned bank and ensure accuracy of contracted monies and keeps bank secure at all times.
Answer department telephone quickly, using correct greeting and telephone etiquette.
Process all guest check-ins, verifying registration card information with the guest, obtaining back-up information for guest credit/payment method and input into system and collects cash when designated.
Direct Bell Person to escort guest and transport their luggage to the room.
Handles overbooked or walk in guests.
Accepts and records wake-up call requests.
Monitors, sends and distributes guest faxes in an accurate and timely fashion.
Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
Resolve discrepancies on the room status report with Housekeeping.
Matches bucket check to in-house guest ledger report; report discrepancies to Manager.
Processes all check-outs.
Processes adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges
Education & Training
Bachelor of Science, Business Management, Rhode Island College
Diploma, Supervisory Management, Dan Pelley’s Education
MS Office Suite, Word, Excel
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