Customer Service Administrative Assistant

Ruth M. Busser

**** ********* **., ******, ** ***79, Telephone: H: 281-***-****, C: 713-***-****

Administrative Assistant

SUMMARY OF QUALIFICATIONS

Mature, experienced supervisor, administrative assistant, and Medical Records Administrator with the ability to work unsupervised in any environment. Possess exceptionally organizational skills and attention to detail as well as ability to effectively manage multiple, simultaneous tasks within fast-paced settings. Meets project deadlines, responds rapidly and appropriately to changing circumstances; evaluates problems and easily refocuses on new priorities.

SKILLS

Written Communications MS Word & Excel

Business Correspondence Microsoft Outlook

Strong Organizational Skills Accounting

Stocking and Supplies Data Entry

EXPERIENCE

2012 – 2015 Tucker Barnes Garcia & De La Garza Law Firm, 712 Main St., Houston, TX 77002-3209

Firm’s new name: Garcia de la Garza Trial Attorneys

Bookkeeper Assistant, Medical Records Administrator, File Clerk and Receptionist

Assist Bookkeeper with accounts payable, accounts receivable; bank deposits; attorneys’ expenses

Written communications to medical providers for retrieval of client’s medical and billing records

Responsible for retrieving medical records in a timely manner (follow up with providers)

Responsible for scanning, downloading, printing and faxing of documents

Develop and maintain excel spreadsheet on the progress of medical records

Responsible for compiling, sorting, filing, indexing of legal documents

Process paperwork and files for the opening of new legal matters

Prepare closed files for storage

Assist secretaries and paralegals

Order and maintain supplies

Receptionist

Schedule and prepare conference room for meetings and depositions

Responsible for outgoing mail and the distribution of incoming mail

Post all postage fees into accounting system

Provide customer service

2011 – 2012 Oasis Outsourcing, West Palm Beach, FL – worksite in Spring, TX

Data Processor

Processed payments for multi-MUD districts via credit cards, electronic, walk-ins or mail

Filed invoices, paper work and batches

Provided customer services via phone

Assisted in sorting mail

2009 - 2010 Prescott Legal Services, Houston, TX – temporary part-time assignment

File Clerk

Filed corporate, contract and litigation documents

Closed and archived files

Organized and maintained file room

2008 – 2009 Activpayroll, Inc., Houston, TX

Payroll Processor

Payroll Data Entry for multi-state and international payrolls; verified payroll changes; employment

verifications

Processed 401 Contributions; child support and garnishments

Prepared off-schedule payrolls, as needed; miscellaneous reports

Provided customer service

Scheduled delivery of payrolls

Maintained new hire, terms and payroll packages

Processed quarterly/end-of-year reports and W-2 forms

2003 – 2008 Smyser Kaplan & Veselka, Houston, TX

File Room Supervisor / Administrative Assistant

Provided administrative support to Office Manager, as well as Bookkeeper

Managed accounts payables, including vendor payments (utilizing PC Law)

Cut checks; prepared deposits (utilizing PC Law)

Assisted in analyzing accounts

Processed legal library books and their appendices; managed the account (West Law)

Receptionist duties

Supervised and trained new file room personnel

Responsible for compiling, filing, indexing of legal documents, including correspondence and pleadings

Processed paperwork and files for the opening of new legal matters

Created and launched Excel spreadsheets summarizing all client files

Developed and implemented inventory-tracking system for archived client files

Continuously implemented and improved firm filing system

Maintained and ordered firm supplies

Position Challenges and Highlights

Restructured and organized firm file room

Developed and implemented a more efficient filing system

Developed and implemented recycling technique resulting in reduction of file room expenses

Reduced firm library expenses resulting from analyzing library expenses, eliminating costly and

unnecessary books, tracking orders, and maintaining account (a $10,000 savings on firm library budget)

Reconciled eight months of overdue payables

2001 – 2003 Gleannloch Farms Information Center, Spring, TX

Receptionist

Customer Contact, providing essential information of the Community, Builders, prices, model homes,

and amenities

2000 – 2001 RE/MAX Homes & Land, Bowling Green, VA

Office Manager/Processing Manager

Organized and implemented office procedures

Performed timely and highly accurate data entry

Processed all client files

Managed accounts receivable and payables, payroll/commissions

Prepared daily bank deposits and reconciled checking accounts; cut checks

Processed contracts for closings (i.e. communicated with lenders, clients, inspection companies, title

companies, attorneys)

Prepared daily/monthly sales reports

Answered incoming phone lines to provide details and home application status

Distributed incoming and outgoing mail

Responsible for compiling, typing, proofreading of all legal documents

Responsible for organizing and scheduling meetings

Legal Secretary Positions:

15 years experience (not indicated on resume; able to provide information if necessary)

References/Letters of Recommendation

Upon request

EDUCATION

2009 Lone Star College- North Harris, Houston, TX, Quick Books ll

2008 Willow Chase Community College, Houston, TX, Payroll & Excel

2001 Willow Chase Community College, Houston, TX, Accounting/PowerPoint

1984 Computer Business Management Education Center, San Antonio, TX, Exec. Secretary

1981 San Antonio Community College (SAC), San Antonio, TX, Accounting

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