Customer Service Assistant

Kaiana Johnson

Fontana, CA Phone: 909-***-****

Email: *************@*****.***

Administrative Assistant

Summary: A 8 year professional providing excellent customer service, ability to answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.

Skills/Qualifications: Interpersonal Skills, Organization Skills, Ability to Operate under Pressure, Supply Management 10 key touch, Typing 45 wpm, and multiple phone lines, Finger Printing, Purging files, Noticing attorneys and clients, File warrants, Serving forms to court reporters, Filing legal documentation with Courts, Calendaring for courts, File court forms, Contact notes, Copying court forms, Upload court forms, Research case information for attorneys and clients, File Labeling, File court reports and other legal documentation.

Technical Skills: West Law, Lexis Nexis, Legal Solutions, Microsoft Word, Excel, and Outlook, People soft, Xora, Power Point, Yardi, Calyx Point J-Net, CMS, CIV.

Professional Experience

Administrative Skills

Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.

Create, maintain, and enter information into databases. Made copies of correspondence or other printed material.

Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.

Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.

Maintain scheduling and event calendars. Schedule and confirm appointments for clients, customers, or supervisors.

Prepare court forms in accordance with company procedures.

Management Skills

Managed and trained approximately 60 employees.

Verified and examined information and accuracy of applications and closing documents.

Interviewed applicants to obtain personal and financial data and assisted in completing applications.

Assembled and compiled documents for closings.

Customer Service Skills

Greeted persons entering establishment, determined nature and purpose of visit, and directed or escorted them to specific destinations.

Listened and resolves complaints from customers or the public. Answered questions and advised customers regarding transactions.

Provided court reporters with copies of files, and other documents need for court, or offices, employees within the organization, or services provided.

Employment History

Clerical Clerk/ WEX/ Unit Clerk

San Bernardino County, Children and Family Service, Fontana, Ca May 2015 –Present

Clerical Clerk/ WEX/ Office Assistant

San Bernardino County, Children and Family Service Juvenile Court, San Bernardino, Ca April 2015 –May 2015

Clerical Clerk/ WEX/ Lead Mailroom Processor

San Bernardino County, Fontana TAD Office, Fontana, CA January 2015- April 2015

Call Representative/ Receptionist/Administrative Assistance December 2007 – May 2013

G4S Secure Solutions, Riverside, CA

Loan Assistant January 2007 – November 2007

Equity Nation, Ontario, CA

Education

Associates of Arts in Paralegal Studies November 2009 – April 2011

Platt College, Ontario, CA

Experience interviewing witnesses, including expert witnesses; gathering documents and preparing responses to Public Records Act requests; preparing pitches motions; assisting attorneys in the courtroom during civil trials and using Lexis-Nexis and/or Westlaw research systems is highly desirable.

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