Customer Service Administrative Assistant

MELANIE R. DESCHAMPHELAERE

*** *. **** ****** *********, IN 46544 * 574-***-**** * ********@*****.*** * WWW.LINKEDIN.COM/PUB/MELANIE-DESCHAMPHELAERE/1B/419/508/

**-**** ***** ******** *******

Project Management Skills

Microsoft Office Suite

Presentation Skills: Speech/Write/PP

Ability to multi-task

Multicultural Communication

Multi-line Phone Systems

Digital Scanning

Prioritizing in a fast-paced environment

Policy and Procedure

Documentation/

Record-Keeping

LexisNexis/Westlaw

AVATAR

Legal Research

HIPAA

CPR/AED

Profile Summary: I am an accomplished, detail-oriented graduate of Harrison College; magna cum laude, who is eager to combine previous careers, schooling, and life proficiencies as a valued member of your legal office. Cryptanalysis, critical thinking, other customer-centric background job, along with translatable skills from other livelihoods would enable effective execution the administrative opening you have offered.

Work History

Dockside Services Corporation, South Bend, IN Administrative Assistant 01/2015- Present

Greet people and apprise caseworker or therapist of the arrival of their appointments

Answer phone, direct, screen, and announce calls to proper person

Take payments for visitation, substance abuse, and other for-pay services

Take, type, and email notes for staff and PQI meetings

Input/retrieve provider referrals from KidsTrack and AVATAR

Update client lists daily

Compile and update training and other manuals

Purchase supplies

Overtook safety compliance/Risk Management and revamped emergency plan for the facility

Help with computer problems/AVATAR

PowerPoint presentation projects for staff

Disseminate mail

Confirm appointments

Record and submit Roll Calls (COSAT / 7 Challenges) email to Therapists/Probation.

St. Mary’s College, Notre Dame, IN Desk Assistant 10/2013- Present

Engage students and maintain a secure flow of people and communications into and out of the building

Answer phone, direct students and visitors through the campus

Distribute mail and packages to appropriate students by checking ID badges

Maintain log book for checking in and out of equipment for the specific hall

Support and motivate students in their studies and encourage positive achievements

Respond to students in an upbeat and congenial manner and inspire communication

Defend student’s well-being by being proactive in learning about campus threats

As summer deskwork, positively represent college to multicultural campers to the campus

South Bend Reentry Center, South Bend, IN Correctional Officer 11/2004-09/2011

Safeguarded the well-being of the community, facility, and the offenders by performing frequent and random assessment of the facility

Revamped and constructed transportation schedules for the facility and transported the offenders by bus or van

Took over abandoned ancillary jobs then compiled and restructured information for the religious and community involvement director and sent accurate reports to the Central Office in a timely fashion and prioritized and set workloads accordingly

Undertook sergeant’s role and updated trip records and fuel receipts in new Excel program to send

vehicle maintenance reports to Central Office; also wrote new section for the training manual for sergeants and above

Volunteered for new program and then spearheaded employee recognition programs

South Bend Police Department, South Bend, IN Records/Data Clerk/911Center 04/2001-09/2004

Keyed (6/KPM), typed (67WPM), filed, and input police reports into computer that used a police-specific software guidelines

Logged information to and from the National Crime Information Center/Indiana Data Acquisition Criminal Service input of runaways, stolen merchandise, vehicle registration, wants and warrants, and Amber Alerts

Monitored Channel Three in police call center to aide officers for tow trucks, wants, warrants, and general information

Distributed Law Enforcement Daily Log, Crime Information Bulletin and appropriate reports

Volunteered for citizen police force and was a establishing member of the Diversity Discussion Group for the department

Education/Training

Harrison College Indianapolis, IN

Bachelor of Science, School of Criminal Justice GPA 3.74 09/2013

Alpha Phi Sigma - Criminal Justice Honor Society

USAF Enciphered Communications A1C Goodfellow AFB, TX 03/1980

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