Service Front Desk

Professional Summary

Skills

Work History

Education

Janaine Brown

***** **** ********* *** *** B, Royal Palm Beach, Florida 33411 • 561-***-**** • 305-***-**** • **********@*****.*** I'm a very hard working honest reliable young lady I take pride into every task given, I know that I would be an asset to any company once given the opportunity.

Focused,successful at multi-tasking and delivering prompt and friendly service to all customers. Maintains a positive attitude and a great sense of humor a team player.

• Organized and efficient server

• Quick problem solver

• Thrives in fast-paced environment

• Committed team player

• Courteous, professional demeanor

• High energy

• Top-tier, full-service dining background

• Excellent phone etiquette

• Computer-literate

• Salon order processing

• Highly motivated self-starter

• Hair maintenance expert

• Front desk experience

Banquet Server/ Waitress 04/2014 to Current

Joe Towslee Career's USA – Royal Palm Beach, FL

• Set dining tables according to type of event and service standards.

• Addressed diner complaints with kitchen staff and served replacement menu items promptly.

• Routinely cleaned work areas, glassware and silverware throughout each shift.

• Provided friendly and attentive service.

• Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying them into the register.

• Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.

• Consistently provided professional, friendly and engaging service. beautician 09/2001 to 12/2012

Maria Alcee Prestige Beauty Salon – Nassau, Bahamas

• Anticipated spa and salon guest concerns and addressed them immediately.

• Shampooed, conditioned and blow dried clients' hair.

• Greeted all guests in a warm and friendly manner to create a positive first impression of the spa.

• Communicated all client reservations to appropriate staff.

• Called clients to confirm upcoming appointments.

• Followed the pre-assigned opening and closing procedures for each spa station.

• Restocked linen and laundry in all areas of the spa.

• Consistently followed all required protocols for scheduling spa appointments.

• Processed guest credit card information for salon services. Front Desk Clerk 09/2007 to 03/2010

Ms Nina Maynard Corner Hotel – Nassau, Bahamas

• Greeted and welcomed all hotel guests with a smile.

• Accommodated guests' requests.

• Processed, telephone and walk-in reservations .

• Reviewed account information and charges with guests during check-out.

• Verified that personal and payment information on guest accounts was accurate and complete.

• Delivered messages, mail and packages left for guests and hotel facilities in a timely manner.

• Answered telephone calls and responded to inquiries. cosmetology: Hair Care Current

Florida Career Collage - Royal Palm Beach, FL

Introduction to Computers: 2000

B.T.V.I (Bahamas vocational Technical Institute) - Nassua, Bahamas High School Diploma: 2001

SC Mc.Pherson High School - Nassua, Bahamas

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