Sales Customer Service

Birane Thiam

SAP SD Consultant

Phone 678-***-****

Cell 770-***-****

************@*****.***

SAP Entry to Mid-level consultant (two years and a half of relevant experience). Good knowledge and hands on experience with SAP-Logistics (SD, MM, PP, SCM, WM), CRM, BI. Understanding of SAP Full Life-Cycle Implementation-5 Phase ASAP Methodology.

Skills

Resourceful SAP consultant, knowledgeable about SAP implementation, active listener and learner, having strong analytical and problem solving skills, bringing well-rounded, added values on the following SAP functions.

Architectural design & Concept analysis & Data Structures

Two Full life cycle implementations, Well versed in ASAP methodologies

Strong knowledge in SAP SD

Expertise in setting up Master Data and Order-To-Cash

Hands on experience in configuration of various business processes like designing, configuring and customizing S&D functionalities

Expertise in SAP Sales and Distribution: Sales Order processing, master data configuration, availability check, pricing, sales promotion and sales deals, output determination, product proposal, revenue mapping with GL accounts.

SAP Pricing skills include defining condition types for price elements in business transactions, defining condition tables to store and retrieve condition records for different condition types, defining access sequence for valid records

Experienced in all stages of System Development Lifecycle from business process improvement, requirement gathering, design, construction, testing, implementation and support

Worked on diverse billing processes depending on the business needs such as order related billing, delivery related billing including resource related billing, milestone and periodic billing

SAP R/3, ECC 6.0 environments

ERP business applications

SAP Dialog Programs

Knowledge to set up Master Data in both in ECC system for SD Module-like Customer Data, Organization Model, Products, Pricing, Materials, Partner Determination, etc.

Hands-on configuration experience in Sales and Distribution-Quotation, Sales, Billing and Delivery documents, etc.

Interact with Development Team (ABAP) during enhancements.

Troubleshooter, go to technician for resolving simple and complex technical issues quickly and accurately with attention to customer service and efficiency.

Results-oriented manager and team player; adept at training employees, leading teams, utilizing exceptional communication skills, ensuring outstanding customer service, and ultimate productivity.

Led, supervised, and trained teams, creating/matching appropriate roles to individual strengths, providing phenomenal support, maximizing productivity, increasing employee morale, and reducing turnover.

Proven professional, adept at prioritizing and completing multiple responsibilities within strict budgetary/time constraints and customer/corporate specifications.

Appreciated by organizations; won awards/acknowledgement for leading #1 ranking store in cost saving procedures, employee retention, sales, and profitability.

Saving organizations over $25,000 by producing a minimum of two times expected production and implementing time and cost saving strategies.

PROFESSIONAL EXPERIENCE

2014-Present

SAP Mid-level Consultant - Wipro Limited, GA

Providing unparalleled customer service for Best Buy Geek Squad customers; consistently exceeding expectations set by upper level management.

Involved in end-to-end Full life cycle implementation.

Responsible for business requirement collection in the area of Sales, Billing and Interfaces.

Responsible for developing documentation and understanding the business process.

Configured sales document type’s inquiry, quotation, order, shipping.

Custom pricing conditions, pricing procedures and item categories are configured.

Developed custom billing documents and custom layout sets.

Configuration of Customer data, Customer texts, Pricing, Material Listings and Exclusions, Output condition, Condition record.

Customized client specific reports and specifications for SAP scripts.

Created self-defined info structure and built up as report Capturing Tool.

Validated integration test data.

Develop training material for End-user and Super-user.

Configured Materials Management module such as defining and assigning various components of the company and Material Master Data.

Assisted technical team to test interface for inventory movement with SAP and other legacy systems.

Defined plant parameters for inventory management, tolerance limits on goods issues and receipts.

Configured Customer aster Data along with, Customer Groups, Payment Terms, Reporting, AR Aging.

Configured and customized several aspects of SAP including Master Data components, Sales Order Management, Pricing, ATP, Delivery Processing, Shipping, Transportation, Billing and Credit Management.

Configured document types, item categories, pricing procedures and copy control rules of master contract, quantity contract and value contract.

Configured Pricing Tables, Access Sequences, and Condition Types and Pricing Procedure determination.

Master Data Configuration: Created material groups, Item Category Groups and their assignments, Setup quantity, value, valuation control, and valuation area grouping and valuation classes.

Configured Order To Cash, Material Determination, Account Determination, Route Determination, Contracts, Agreements and Rebates Processing.

Configured sales document types- Order, Inquiry, Quotation and Billing for end users and inter-company cross billing.

Defined the process of extracting, transforming, and loading the data into the system, by defining the functional specifications and testing the programs.

Configuration of Customer master, Customer texts, Pricing, Material Listings and Exclusions, Output condition, condition records.

Configured Material Master, Pricing, Material Listings and Exclusions, Output condition, condition records.

Customized plant parameters for MRP, and consumption based planning and defined MRP groups and controllers

Configured partner functions, condition types and output messages.

Created a new functionality that will allow business to settle Rebate agreements and associated invoices to be settled in one single step.

Expertise in identifying user exits for enhancements, wrote functional specifications.

Developed functional specifications to a report that gives existing stock for material, the report should have subtotal of the stock for each storage location and the grand total of the stock and the end of the plant.

Worked with Master data team in solving their issues.

Extensive contribution in data migration

2008-2014

SAP End User Target, GA

2012-2014 – Junior SAP Consultant

Involved in various business meetings to analyze and document the business requirements related to Order Management, Credit Management and Supply Chain Management.

Involved in end-to-end Full life cycle implementation.

Responsible for business for business requirement collection in the area of Sales, Billing and Interface.

Configured sales document type’s inquiry, quotation, order, shipping.

Sales Order Processing/Customer order management component incorporating organizational structure in sales, controlling sales process, Sales document types, Item categories, Schedule line categories, Document flow and copying control.

Defined plant parameters for inventory management, tolerance limits on goods issues and receipts.

2008-2012 – End user role

Configured Sales Order Processing/Customer order management component incorporating organizational structure in sales, controlling sales process, sales document type, item categories schedule line categories, document flow and copying control.

Configured Order To Cash (OTC), Material Determination, Account Determination, Route Determination, Contracts, Agreements and Rebate processing.

Developed training material for End-users.

Configured and customized several aspects of SAP SD including Master Data components, Sales Order Management, Pricing, ATP, Delivery Processing, Shipping, Transportation, Billing, and Credit Management.

TECHNICAL

Hardware:

IBM compatible PC’s, Token Rings (NIC’s, MAU’s RJ-45), IDE, SCSI controllers and hard drives

Software: MS-DOS, TCP/IP, Windows10, Server 4.0, Telnet, Office tools (Excel, Word, Visio, Power Point, Project)

ERP: SAP R/3 4.6C, 4.7, ECC 5.0, 6.0

SAP: SD

SAP NetWeaver

Operating Systems: Linux, Unix, Mac OS

EDUCATION

Diploma, Data Center Administration, Gwinnett Technical College

Certificate, SAP SD, Certificate

Bachelor’s Degree, Business Management, DeVry University

ACADEMIC PROJECT

Technical/IT/Data Center Administration Key Project

Led a team of seven tasked with designing a data center including location, design, equipment, HVAC, compliance and fire safety. Delegated team member tasks based upon technical strengths and abilities.

Researched and selected appropriate data center site based upon environmental threats, labor-readiness, and technical infrastructure

Demonstrated knowledge of cooling and power, operations methodology, backups and servers. Created daily log system to identify activities, tasks, alerts and problems in the data center.

Led periodic meetings to compile completed projects components, and ensure that project scope will be met. Developed and presented PowerPoint presentations to classmates and instructor, describing the data center development and all infrastructure technology and component.

Communication excellence; Member of Toastmaster’s International, continuously developing and mastering public speaking.

Fluent in English French and conversational Spanish, accessing unique ability to work with people of diverse business cultures. A+ certified.

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