Customer Service Manager

DENNIS MORAN

*** *. ***** ***** ****** Waco, Texas 76706

254-***-**** ********@*******.***

PLANT MANAGER

Dynamic Manufacturing Plant Manager with 17 years of production experience. Proven expertise in roles from turn supervisor to plant manager. Demonstrated experience at integrated steel mills, cabinet manufacturing, insulation production and concrete products manufacturing. Skilled at managing union and non-union workforces from 500 to more than 35,000. Solid Plant Operations, Production, Safety, Quality Control and Maintenance management experience. Strong record of modernizing facilities and increasing efficiency to improve production and profits.

Manufacturing Plant Manager Budgeting P&L QC / QA Risk Management Preventative Maintenance

Distribution Capital Projects Team Leadership / Motivation Inventory Management Facility Maintenance

Talent Management Customer Service OSHA TPM Project Management CMMS Plant Safety

Lean Manufacturing Personnel Development Union / Non-Union Workforce Management Reporting

OLDCASTLE Waco, Texas 2/2013 – 10/2015

Manufacturing facilities producing Architectural Masonry and Concrete aggregate products.

Plant Manager

Managed concrete block and paver manufacturing facility supplying big box stores and commercial and residential construction. Directed four facility production plants including a block plant for architectural masonry, a paver and patio plant, a tumbler plant for antiquing stone, and a high end polishing plant. Maintained facility Production, Safety, Quality Control, Maintenance, Distribution, Procurement, Customer Service and Human Resources. Ensured site P&L for annual sales budget of $20 million. Implemented site TPM program and CMMS system and metrics. Controlled facility finances and cost exceeding budgeted PBIT.

Achievements:

Launched $750,000 capital campaign to modernize plants obsolete polishing machine line. New line improved production by 200% and allowed specialized product manufacturing unavailable in the region. Captured $1 million contract to construct new Baylor football stadium.

Developed $800,000 capital project to expand kiln storage capacity to increase architectural masonry line production. Increased production hours from 15 hours to 22 hours daily and from 6000 cycles to 9000 a day.

Increased employee participation in safety programs and initiatives. Established safety steering committee to develop safety incentive program based on employee participation. Allowed employees to take the lead developing safety improvement programs.

Implemented facility wide maintenance program for preventative maintenance and lean production processes. Reorganized maintenance team with performance metrics for downtime, parts and repair. Introduced a CMMS system to increase efficiency and production.

US GREENFIBER LLC Waco, Texas 8/2005 –2/2013

Largest manufacturer of cellulose fiber insulation, fire and sound products made with 85% recycled paper fibers.

Plant Manager

Administered cellulose fiber insulation manufacturing facility serving the housing construction industry, manufactured housing and big box retail stores. Managed three-shift operation with 50 personnel. Directed production, quality control, facility and equipment maintenance, distribution, procurement, customer service and human resources. Maintained P&L, capital campaigns, and facility budgeting. Achieved annual EBITDA of $1.75 million on sales of $12.2 with direct and indirect cost controls.

DENNIS MORAN Page 2 ********@*******.***

Achievements:

Eliminated reliance on temporary workers implementing a 30-day temporary worker to hire program with extensive orientation process. Converted site from 80% temporary employees to 100% company workforce reducing turnover and improving skill sets.

Upgraded obsolete manually operated bagging systems to automated bagging system increasing through put by 20% while reducing production line labor requirements.

Reduced plants poor OSHA recordable incident rate of over 10% to zero within three years with employee participation based safety program.

Researched raw material inventory variances utilizing weekly counts to capture losses on critical items and control inventory levels. Lowered variances from more than 10% to less than 5%.

ADVANCED TECHNOLOGY SERVICES Talladega, Alabama 7/2003 – 4/2005

Factory maintenance services and innovative IT solutions.

Site Manager

Lead company team deployed at customer site. Provided team leadership and direction including employee hiring, training and development. Planned and monitored assignments, evaluated performance and resolved issues. Maintained P&L for more than $1.1 million in revenue and monitored ten customer expense accounts totaling $1.4 million. Controlled budget inventory levels, accuracy and metrics.

Achievements:

Implemented Computerized Maintenance Management System to standardize and track preventative maintenance, parts, technician utilization and asset management.

Utilized CMMS to develop metric tracking for machine up time or down time. Provided executive leadership with site- specific metrics for OEE and DT to improve plant efficiency and throughput.

Managed spare and critical parts inventories with CMMS. Tracked parts by bin location to increase efficiency and ensure adequate inventory.

Implemented preventive maintenance schedule using CMMS to track technician compliance and establish ownership. Increased Mean Time Between Failure for all machines ensuring consistent production availability.

US STEEL Fairfield, Alabama 7/2001 – 7/2003

Integrated steel producer with major production operations in North America and Central Europe.

Shift Manager

Supervised blast furnace operations producing 6000 tons of molten iron daily. Directed operations, railroad, maintenance, and stock house personnel.

Achievements:

Performed plant winterization for Alabama facility improving insulation for critical lines to increase winter uptime.

Additional Experience

Lieutenant Colonel, US Army

EDUCATION

Bachelor of Science in Criminal Justice

Jacksonville State University, Jacksonville, Alabama

Master of Public Administration

Western Kentucky University, Fort Knox, Kentucky

COMPUTER SKILLS

Microsoft Office Suite

Contact this candidate