Management Project

Frederick Yaw Fosu Appiah

***** ***** ***** *****, ********, Texas, 77407

Cell: 240-***-****

Email: *******@*******.***

Profile / Objective

A recent law graduate seeking an entry level position where I can utilize and enhance my skills while gaining new ones. Energetic self-starter with over five (5) years’ work related experience within project management, finance (debt management and recovery strategy) and customer services. Articulate, enthusiastic and an ambitious individual with a good eye for detail, possess excellent ability to assimilate, analyse and evaluate information quickly in other to feedback or complete a task effectively. Hardworking, committed and always a willing learner. Key Strengths / Skills include:

Contract management Stakeholder engagement

Customer services Finance and accounting skills (project and non-project related)

Written and verbal communication skills Planning and organization skills

Compliance and risk management – Beginner Writing and drafting reports - for internal and external purposes

Research – using wide range including face to IT Skills (proficiency - Word, Excel, Outlook, PowerPoint, face questioning Oracle Financial Systems, and SHARE (similar to SharePoint)

Leadership and line management skills Excellent time management and interpersonal skills Professional Work Experience

Highways England, Bedford – England, UK February 2015 - Present Project Officer

1. Manage vendor contracts – process extensions, amendments, contract end processes. 2. Manage specific pieces of work to meet objectives, ensuring relevant policies and procedures are followed. 3. Recently led a successful commercial assurance (audit) work stream. Coordinated the audit program, held meetings with key vendor contacts, reviewed and collated commercially sensitive documents. 4. Monitor contract compliance, log and escalate issues and provide regular updates to project managers. 5. Robustly check and validate supplier invoices (current project spend per month – in excess of $2m). 6. Create, manipulate and update spreadsheets and produce specific reports for management information and decision making purposes.

7. Process / input data into SfM Oracle Financial Systems. 8. Liaise with our Procurement Team in the processing of Contract Purchase Agreements. Set up Blanket Purchase Agreements and Requisitions in SfM Oracle Financial Systems (for new and existing vendors). 9. Supervise / line manage two project assistants to include workload management and Human Resource processes. 10. Take part in the Financial Risk Assessment Group (FRAG) meetings each month and provide vendor ‘spend-to-date’ and ‘cost’ information.

11. Provide support in the coordination of project documentations, attend weekly progress meeting and take action minutes. On board new consultants, engineers and staff into the Integrated Delivery Team (project team) 12. Request supplier cost forecasts, generate accruals report and receipt invoices. Train new staff and existing staff as required.

Department for Work and Pensions, Corby – England, UK August 2013 – January 2015 Administrative Officer (Finance Group)

1. Led a team of nine members of staff on ad-hoc but regular basis to achieve set targets. Articulated clear individual and team targets/objectives, agreed performance action plans and conducted regular performance reviews. 2. Managed internal processes to include authorizing holidays, monitored schedule adherence in ‘Work-Force Manager’, and conducted welcome back interviews – after a period absence (due to illness or special leave). 3. Trained new members on in-house and other secured government computer systems. 4. Utilized the ‘Robust Negotiation Framework’ to recover public funds claimed fraudulently or paid out by the benefit agency by mistake. Agreed sustainable repayment plans with customers to ensure repayments were made on time. Provided financial planning guidance to customers based on departmental guidelines. 5. Used credit referencing systems such as ‘Experian’ to conduct credit checks on customers. 6. Created and updated spreadsheets showing customer outturns to date, and also utilized an excel template to calculate repayments rates/amounts.

7. Provided exceptional customer services via face to face and over the telephone. Processed customer complaints in line with departmental guidelines and authorized refunds where necessary. 8. Complied with the equality and diversity program at all times. G4S Secure Solutions, Sutton, Surrey – England, UK July 2011 to July 2013 Customer Care/Support Officer

1. Service Representative for my region in charge of eight (8) client sites. Managed resources for the sites and arranged cover for officers as and when required.

2. Reviewed site log books and incident reports.

3. Approved vacations and holiday applications, uniform and equipment replacement requests. 4. Processed and escalated work orders (requirements for extra hours especially during weekends) and held regular meetings with service users.

Employment History

• Traffic Environmental Network – Tema, Ghana March 2008 - December 2010 Operations Officer

• Universal Music Corporation – Milton Keynes, England- UK November 2003 – Dec 2006 Warehouse Inventory Clerk

• Ecobank Ghana Limited – Accra, Ghana July 2001 - October 2003 Customer Services Officer

• Tema Oil Refinery – Tema, Ghana June 2000 - June 2001 Audit Trainee

Education

• The University of Buckingham – England, UK September 2011 - June 2015 Bachelor’s Degree - LLB (Hons) - Law Major (3.10 over 4.0 GPA) Compulsory Modules: Introduction to Legal Studies & Practice, Contract Law, Law of Torts, Law of the European Union, Criminal Law, Constitutional & Administrative Law, Land Law, Law of Equity & Trusts. Elective Modules: Intellectual Property Law, Employment Law (England & Wales), Family Law (England & Wales), Corporate Governance and Company Law (combined module).

• Northampton College – England, UK September 2011 – January 2012 Course/Program – Computerized Accounts – Level I- Sage Line 50 (Accounting Software)

• Association of Chartered Certified Accountants – England, UK September 2005 – July 2010 Certified Accounting Technician Program

Subjects – Recording Financial Transactions, Information for Management, Maintaining Financial Records, Accounting for Costs, Information for Financial Management Control and Implementing Audit Procedures (UK option).

• Takoradi Polytechnic – Takoradi, Ghana September 1998 – June 2000 Advance Business Diploma

Subjects – Financial Accounting, Cost Accounting, Business Maths, Business Communication, Commerce/Finance Training / Certifications

• QA Training – Management of Risk (MoR Practitioner level) November 2015 Content – Drafting and application of risk management policy, strategy and frameworks, application of risk principles, approach and processes, embedding risk culture into an organization, risk management perspectives and application of common techniques to include probability matrix and decision trees. ISO 31000 - International Standards Accredited

• Capita Training – New to Team Leadership (Level 1) October 2015 Content – Roles and responsibilities of a team leader, management verses leadership, principles of motivation, coaching, conflict management, building a team and communication.

• QA Training - Management of Risk (MoR Foundation Certificate) September 2015 Content – Risk Management Framework, Risk Management Principles, Approach, Process, Embedding & Review, Perspectives and Common Techniques. ISO 31000 - International Standards Certified

• QA Training - APM Introductory Certificate in Project Management July 2015 Content – Understanding Project Management and its Operating Environment, Understanding the Project Life Cycle, Management Structures, Project Planning, Scheduling and Resource Management, Risk and Issue Management, Communications in the Project Environment (stakeholders) and Project Scope Management. Voluntary Activities

• Harmony International (Non-Governmental Organization) January 2007 – December 2007 Community Facilitator / Teaching Assistant - Ghana and Gambia (West Africa)

• Denning Law (Law Society) September 2011 – June 2013 Member of a Research Team at University

• Law Society (England and Wales) September 2011 – Present Active Member of the law Society

• Monkston Football (Soccer) Club, Milton Keynes, UK April 2012 – Present Vice-Captain / Co-Founder

Reference: Will be supplied on request

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