Customer Service Manager

Summary

Experience

ERDEM OZIS

** ******* *****

LONDON, SE8 4LG

H: 020********

M: 074********

*********@*****.***

I consider myself to be a talented well-versed individual and I am passionate about identifying market trends and customer needs to create highly-targeted marketing campaigns.

I am a skilled marketing professional focused on exceeding revenue goals, driving high-volume new user acquisition and growing subscription-based businesses. Versed in all aspects of marketing campaigns from concept development to execution and launch.

I am skilled in managing a portfolio of customers and ensuring services hit the agreed standard, Stock Management and ensuring the accurate processing of orders to distribution.

I have SAP knowledge and oral and written Turkish. January 2013

to

Current

Merrily Jewellery LTD London

Marketing Manager and Stock Control

I Increased sales by 17% over a one-year period.

Developed new process for employee evaluation which resulted in marked performance improvements.

I managed safety stock holdings and identifed new customers I managed customer service and orders for UK, France, Germany, Usa and Turkey, by order b2b system.

December 2010

to

December 2012

Coglate Palmolive istanbul, turkey

Logistic ( supply chain management and customer service)

- Managed Supply and demand, and worked closely with the commercial teams.

- Order accurate SAP Master Data

- Manage inventory, safety stock holdings and identify areas for improvement

- I managed, international freight, warehouses and customer service teams June 2008

to

Six Flags New Jersey, Jackson

Marketing team member

Education

Interests

References

November 2010 During my time in six flags, I worked for the Marketing Management Team. My main roles included

Analysing ratings and programming features of competitors to evaluate the effectiveness of marketing strategies.

Established production schedules and communicated project status to stakeholders both inbound and outbound marketing campaigns to generate new business and to support partner and sales teams.

2013 Gloucestershire University Gloucestershire, England MBA: international business

2012 Anadolu university istanbul, turkey

BA: Logistic

2011 istanbul university istanbul, turkey

BA: International Relations and Business

My interest include :

Politics,

Music,

Reading,

Online Sales,

SEO ( Search engine optimization),

PPC,

Travel and Sports.

Six Flags:

*Matt Sanli (Marketing Manager )

*Phone :1-240-***-****

Colgate Palmolive :

*Erdinc Yalcin ( Operations Manager )

*Phone : +905**-***-**-**

Merrily Jewellery LTD:

*Catherine Margaret Moran ( Area Manager )

*Phone 077********

Contact this candidate