Sales Engineer

Jerry Burgess **** E. Blue Sage Rd., Gilbert, AZ *5297

Sales Engineer

Summary

Technical professional offering over 22 years of experience in selling, designing, manufacturing, testing, and supporting of microwave connectors, cables, and associated products in a technical environment. Highly skilled in testing, test design, mechanical design, electrical design, and analysis with strengths in communication and project management. Strong sales, technical, and methodical aptitude with an innate ability to analyze, coordinate and synthesize data, and present the data to customers in a manner that makes it easily understood. Excelled at customer development, engagement and retention.

Experience

BJG Electronics, Ronkonkoma, New York 2013 to 2015

Technical Field Sales Representative

Recruited back into the industry to provide sales and application engineering support for the Arizona, Southern California, and New Mexico territories. Responsible for distribution sales growth in the territory as well as application engineering for the RF and Microwave connector portion of the company's business. Worked with customers, vendors, and customer's representatives to manage the accounts and help keep the customer’s supply chain strong.

Carlisle Interconnect Technologies, Cerritos, California 2007 to 2012 Field Applications Engineer / Design Engineer

Responsible for in the field technical support of microwave coaxial connectors and cables to domestic and international customers. Designed custom connectors and cable assemblies to meet unique customer needs while securing preferential print position. Worked with the factory direct sales team, factory representatives, and component distributors to enhance the customer service experience and provided them with the technical training that allowed them to be more effective. Initiated a “Lunch and Learn” program that built on my previous success with such a program. Often performed the job of salesperson when sales staff was unavailable. Traveled extensively to support the company’s products and services to domestic customers, representatives, agents, and distributors.

Corning Gilbert Incorporated, Glendale, Arizona 2002 to 2007

Applications Engineer

Responsible for direct technical support on the microwave coaxial connector product line to eastern territory customers and other key customers via phone, e-mail, and direct customer visits. Developed application notes to assist customers in using our connector products and tools. Supported customers with information on custom connector designs. Started internal technical training to increase awareness and improve quality. Started a new "Lunch and Learn" program that increased customer awareness and provided applications training to customers in a group environment to show a commitment to cooperation and knowledge sharing. Provided research and information on customer programs for sales forecasting and other planning activities, which improved forecasting accuracy. Traveled extensively to support the company’s products and services to both domestic and international customers, representatives, agents, and distributors.

Corning Gilbert Incorporated, Glendale Arizona 2000 to 2002

Sales Engineer

Responsible for sales and technical support to domestic and international customers in military, space, and commercial markets. Increased customer awareness with an aggressive campaign to visit key customers. Provided technical content and support for a new catalog, a new website, and various trade shows which generated an increase in customer inquiries. Created new customer relationships and strengthened old relationships which improved sales. Assisted in developing new and revised pricing by obtaining key information from the end customer, thereby capturing sales that would have been lost. Quoted customers price and delivery based on their input which showed cooperation and facilitated repeat business.

Gilbert Engineering, Glendale, Arizona 1998 to 2000

Technical Product Specialist

Responsible for source control drawing, or document, (SCD) review and technical support. Wrote exception letters to explain conflicts between the customer’s documentation and military or internal specifications, which significantly reduced the risk of noncompliance issues. Worked closely with customers to resolve documentation issues, which increased customer confidence. Developed a database to track specifications and revisions to the specifications that saved time over the previously manual process. Provided internal and external technical support for the microwave products.

Gilbert Engineering, Glendale, Arizona 1990 to 1998

Research & Development Lab Technician

Responsible for electrical, mechanical, and environmental test design and development on CATV and microwave coaxial connectors. Developed software for specialized testing. Operated, maintained, and calibrated test equipment. Designed test fixturing that saved time and allowed for non-destructive testing of products. Created simplified test documentation that reduced test setup time. Evaluated materials and processes for performance improvement and manufacturability.

Education

Cactus High School, Glendale, Arizona 1985

H.S.

Glendale Community College, Glendale, Arizona

Degree Program: Electronic Engineering Technology

Skills

• Test and Measurement: Vector Network Analyzers, Calibration Kits, Time Domain Reflectometers, High Potential Testers, Megohmmeters, Multimeters, Microohmmeters, Temperature Chambers, Salt Spray Chambers, Shock and Vibration Systems, Force Gauges, Optical Comparators, Dial Indicators, Micrometers, Calipers

• Computing: Microsoft Office (Outlook, Word, Excel, Power Point), Microsoft Project, Share Point, Microsoft Dynamics CRM, Access Databases, Microsoft Visual Basic, HP-Vee, Minitab 14, AutoCAD, LabVIEW

• Machining: Manual Lathe, Manual Mill

• Systems: Six Sigma, DMAIC, DMADV

• Sales: Miller Heiman Strategic / Conceptual Selling, Challenger Sales Strategies

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