Customer Service Sales

Rachael Gayoso

San Antonio, TX

*************@*****.*** - 210-***-****

I am Customer service oriented. My skill set includes organization, excellent written and verbal skills. Very adaptive to new and changing environments, and a very quick intuative learner. I strive to be the master of my job no matter the obsticals, pressure or change. I feel that I am a good asset to any company that employs me. Authorized to work in the US for any employer

WORK EXPERIENCE

Account Representative/Traning Rep

Americold - San Antonio, TX - March 2012 to August 2015 Job Details are that of an account representative, customer service, shipping & receiving and office clerical. Customer service is a big part of this position. Communicating with my customers with their request to ship or receive frozen product for their account. Documentation that has been produced on their behalf. Scanning documents to the customer for further review. Customer will email the release for product to come into their account or to be picked up to ship to their customer. When the release is received I will create a document of the request and pass that along to the freezer docks where the physical product is stored. At this time I assist 30 customer accounts. I have also become a trainer for the site. We transitioned from one system to another with in the last year, also, hiring new employees. I was presented with the task of training a new hire last year due to a representative leaving and the position needed to be filled. After the new hire arrived we were told that we will be leaving the Delfour system for the WMS. I was sent to Oklahoma to train for a week in order to prepare for the transition. As the transition began I was presented with assisting the corporate trainer with the rest of my site.

Internet Customer Service Representative

Ancira Winton Chevrolet - San Antonio, TX - September 2011 to February 2012 As an internet customer representative I would primarily communicate with customers on a live chat system. Customers would submit requests for information for vehicle sales. I would go over the detailed information and assist them with decision making. I would set up an appointment for the customer to come in and see the vehicle and to speak with an Internet Sales Representative that would assist them in the buying process. I would also do follow ups with customer to make sure they had a good experience with their purchase and create a survey for them to send back to me for the company feed back. I would utilize the Reynolds and Reynolds system to looked up information for customers and for the sales representatives. If a sales reprenative wasn't able to assist the customer I would then step in for the customer with the application process for the auto loan and go on the test drives with them. I wasn't trained to finalize the sale however, I was trained to being the sales process for my customers.

TELEPHONE BANKER

JP Morgan Chase Call Center - June 2010 to August 2011 Responsibilities- Assisting customers independently with personal check and savings account information. Handling sensitive and confidential information on a daily basis. Handling complex customer issues. Proficiently using active listening and empathy to handle all customer scenarios. Transferring funds from account to account. Providing customers with balance inquires as well as transactional inquires. Assisting customer with going to the appropriate department. Using several different programs to track and compile data for accounts. Heavy phone based environment. Insuring all rates and disclosers are read verbatim to the customer to better help the customer understand the policies and procedures the bank may have at the time it is applicable. Offering several different customer self-servicing tools and setting up the programs for the customer. Also, providing customer with experiences with online banking. Troubleshooting know issues with customer to use the online services.

Lead Office Customer Service

The Roomstore - San Antonio, TX - February 2009 to May 2010 Responsibilities

Assisted customers and sales with furniture purchase. When the office manager wasn't present I would be acting supervisor, Opening and closing out the day with direct supervision of the general manager. I would assist customers with issues that may have come up and do my best to resolve the issue. I would enter in purchase orders for the sales reprenative in the GERS system. I would also enter in the application for financing. I would act as cashier as well when the customer was ready to finalize the sale. I was supervisor over 3 office reps at the time. We filed, copied, scanned, emailed and spoke on the phone with customers. Accomplishments

Started as a general office customer service and was promoted to Lead with then the year of working there. CO-MANAGER

Journeys - October 2007 to December 2008

Responsibilities- Assistant Store manager. Successfully managed store along with delegating duties to sales associates. Independently processed payroll, sales goals, and daily sales numbers. Maintaining store image through visual merchandizing. Met sales goals on a daily and weekly basis. Excellent connection with customers and sales associates. Completed transactions using a cash register. Checked in shipment on weekly/bi- weekly basis.

SR. BOOKSELLER

KEYHOLDER - October 2006 to October 2007

Responsibilities- Shift manager. Independently processed shipping and receiving orders. Complete my sales transactions by use of cash register. Successfully stock merchandise, rotate sales floor, and demonstrate strong customer service skills. Utilize my Microsoft word and word processor skills. Developed and practiced excellent teamwork skills with co-workers and subordinates. CUSTOMER SERVICE REPRESENATIVE

Valero Corner Store - May 2006 to October 2006

Responsibilities-Successfully managed designated cash register. Stocked and rotated merchandise. Accomplished area advertising display. Independently filled first shift bakery and breakfast display. CASHIER

Super Stop Convenience Store - January 2006 to May 2006 Responsibilities- Independently opened and closed the store. Managed store cash register. Stocked and rotated store merchandise.

GAS STATION ATTENDANT

Super S Foods - December 2005 to January 2006

Responsibilities- Managed cash register and demonstrate excellent customer service. Cleaned gas pumps and completed business transactions with vendor EDUCATION

Psychology

PALO ALTO COLLEGE - San Antonio, TX

2005 to 2009

SKILLS

Exceptional oral and written business communication skills and interpersonal service skills. Self motivated and detail oriented with strong problem solving skills. Able to prioritize and meet deadlines in a fast paced working environment. Good listening skills. Able to work in a fast paced environment. Typing skills 70 wpm. Successfully utilized Microsoft office. (6 years)

ADDITIONAL INFORMATION

I've worked with several software's over the years along with a diverse set of people and jobs. To name a few programs:GERS, Delfour, warehouse management system Asp 400. Most jobs have allowed me to use my clerical skills along side customer service and data entry.

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