Customer Service Staff
Resume:
ALANA JONES acsqyi@r.postjobfree.com
**** ******* ** *** * Phila PA 19119 215-***-****
EXPERIENCE: Amerihealth Administrators, Fort Washington, PA April 2000 – Present
Work Flow Technician, Ancillary Services
Coordinated operational support for ten reimbursement representatives on the Ancillary Services team.
Facilitated the procurement of supplies on a monthly basis.
Managed incoming flow of internal communication.
Organized and dispersed internal documents within the department
Reconciled with other departments for ensuring the accuracy of claims processing.
Collaborated with leadership team on select projects
Claims Examiner, Claims Resolution
Processed claims electronically based on departmental policies and procedures
Maintained above-average quota processing rate
Assisted with mail preparation for management team
Philadelphia Eagles, Philadelphia, PA September 2006 – Present
Fan Ambassador/Event Staffer
Distribute fan paraphernalia-buttons, wristbands
Supervise Event Staff members
Escort alumni members to fan tailgating areas Operate and maintain inventory for guest services booths
Manage 50/50 raffles booths
Event Staff Supervisor
Supervised 9-person ticket event staff during events
Coordinated designated breaks for staffers
Observed staff for company policy and procedure compliance
Compiled incident and operations reports for post event follow up
Merchandise Staff Associate
Provided customer service for guests regarding event merchandise
Assisted with Point of Sale purchases
Maintained inventory with restocking supplies
SKILLS:
Microsoft Office, Word & Excel, Access, PowerPoint, Note
ACTIVITIES:
Participant, American Heart Foundation Heart Walk, October 2012
Volunteer, Women of Change Organization, January 2012
Participant, American Diabetes Foundation Walk, October 2011
Co-host, Enter the Zone, channel 7, WHYT, David Fuller Productions 2007
EDUCATION: TEMPLE UNIVERSITY, School of Communications & Theater, Ambler, PA
Attended and took classes part time: September 2002 – 2008
Major: Broadcasting Telecommunications and Mass Media
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