Customer Service Staff

ALANA JONES ************@*****.***

**** ******* ** *** * Phila PA 19119 215-***-****

EXPERIENCE: Amerihealth Administrators, Fort Washington, PA April 2000 – Present

Work Flow Technician, Ancillary Services

Coordinated operational support for ten reimbursement representatives on the Ancillary Services team.

Facilitated the procurement of supplies on a monthly basis.

Managed incoming flow of internal communication.

Organized and dispersed internal documents within the department

Reconciled with other departments for ensuring the accuracy of claims processing.

Collaborated with leadership team on select projects

Claims Examiner, Claims Resolution

Processed claims electronically based on departmental policies and procedures

Maintained above-average quota processing rate

Assisted with mail preparation for management team

Philadelphia Eagles, Philadelphia, PA September 2006 – Present

Fan Ambassador/Event Staffer

Distribute fan paraphernalia-buttons, wristbands

Supervise Event Staff members

Escort alumni members to fan tailgating areas Operate and maintain inventory for guest services booths

Manage 50/50 raffles booths

Event Staff Supervisor

Supervised 9-person ticket event staff during events

Coordinated designated breaks for staffers

Observed staff for company policy and procedure compliance

Compiled incident and operations reports for post event follow up

Merchandise Staff Associate

Provided customer service for guests regarding event merchandise

Assisted with Point of Sale purchases

Maintained inventory with restocking supplies

SKILLS:

Microsoft Office, Word & Excel, Access, PowerPoint, Note

ACTIVITIES:

Participant, American Heart Foundation Heart Walk, October 2012

Volunteer, Women of Change Organization, January 2012

Participant, American Diabetes Foundation Walk, October 2011

Co-host, Enter the Zone, channel 7, WHYT, David Fuller Productions 2007

EDUCATION: TEMPLE UNIVERSITY, School of Communications & Theater, Ambler, PA

Attended and took classes part time: September 2002 – 2008

Major: Broadcasting Telecommunications and Mass Media

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