Customer Service Management
Resume:
SHICOLE ASHFORD
**W*** Argyll Lane, Naperville, Illinois 60563
**********@*****.***
SKILLS SUMMARY
Senior manager with extensive experience in managing the admissions process (206 bed skilled nursing home facility) for all new and returning residents from residential or acute care. Skilled in federal, state, and local regulatory and reimbursements. Utilized Lean concepts to streamline the process to drive effectiveness and efficiencies
EMPLOYMENT
ADMISSIONS DIRECTOR
Alden Valley Ridge
Aug 2014 - Present
Bloomingdale, IL
Interfaced with hospital, other healthcare and community agencies regarding admission referrals.
Patient/family advocate to assist with needs and/or concerns, which included investigations, mediation and resolution management.
Lead contact for admission process and marketing inquiries from new patients/residents; included but not limited to, facility tours, informative sessions and referral sources, personal visits/assessments, conversation, and follow-up.
Spearheaded all facility compliance in regards to federal/state/local health care regulations and guidelines.
Coordinated in house and facility departments to ensure completion of all tasks prior to patient / resident arrival.
Developed relationships with Physicians, Social Workers and families to ensure proper placement of patients and excellent customer service.
Facilitated, organized and maintained tracking logs, room change logs, daily census and all inquiry sheets.
Coordinated facility sales and marketing programs.
Increased Admissions by 3% and increased referrals by 2% by the use of innovative marketing strategies.
Developed new marketing materials.
DIRECTOR OF FINANCIAL AID and ADMISSIONS
J’Renee Career Facilitation, Inc.
Aug 2011- Feb 2015
Elgin, IL
Efficiently prepares financial aid information for presentations and student workshops.
Analyzes financial aid applications to determine eligibility for award.
Compiled budgets and statistical reports regarding financial aid to recommend equipment, supplies, staffing and to report on activities.
Managed month end closings and monthly A/R and A/P reporting.
ASSISTANT ADMINISTRATOR
South Suburban Rehabilitation Center
Feb 2012- Oct 2012
Homewood, IL
Recommended and implemented new switching center design, which resulted in improved equipment maintenance and switching operations.
Recommended new hires and promotions, directs, evaluates, and adjusts grievances for all assigned positions, including direct and indirect reports.
Developed and maintained operational plans consistent with industry standards, OSHA regulations, and Safety regulations; Monitored budgets and procurement contracts.
ADMISSION COORDINATOR
Tabor Hills
Feb 2008 – Feb 2012
Naperville, IL
Assisted Director of Admissions to contact families of potential residents and invite for tour
Reviewed patient referrals and disseminated the information to the Director of Admissions and followed up accordingly.
Assisted with verification of payor source.
Managed the admission process; Assisted with planning and development of policies.
EDUCATION
COMPUTER SKILLS /ABILITIES
Keller Graduate School of Management Naperville, IL
Master of Business Administration
Graduation: 2013
Keller Graduate School of Management Naperville, IL
Master of Public Administration
Graduation: 2012
EMR, Microsoft Application (Word, Excel, PowerPoint, Access) WordPerfect 10.0,
Point Click Care, ECIN, ECARE, Availity, Matrix, and ICD 10 (training)
Contact this candidate