Customer Service Administrative Assistant
Resume:
Heather Ray
Austin, Texas 78747
**********@*****.***
Administrative Assistant
Administrative Skills
Exceptional organizational skills
Self-motivation necessary to increase productivity in any environment
Ability to rapidly acquire and integrate new knowledge and skills
Microsoft Office (word, excel, outlook)
Correspondence, mail processing
Telephone & reception techniques
Collection procedures
Managing & filing patient records
Appointment scheduling
Use of PDR
Knowledge of insurance programs
Knowledge of OSHA and HIPAA standards and universal precautions
Extensive Record of proven dependability
Deep understanding of Medical Terminology
Work Experience
Concentra: Austin, TX 07/13-01/14
Patient Service Representative
Check-in/out patients
Insurance Verification/Authorization
Answering Multi-line phones
Data Entry Alpha/Numeric
Scheduling appointments
Referral Coordination
Payment Collection
Pre Procedure Patient Counseling
Translation (Spanish to English)
Urology Austin: Austin, TX 10/09-05/13
Medical Administrative Assistant
Check-in/out patients
Insurance Verification/Authorization
Answering Multi-line phones
Data Entry Alpha/Numeric
Scheduling appointments
Referral Coordination
Payment Collection
Pre Procedure Patient Counseling
Translation (Spanish to English)
The Money Box: Austin, TX 03/08-01/09
Teller
Answering phones
Check Cashing
Assisting customers in Money Transactions (bill pay, money orders, money wiring)
Maintaining equipment
Shift Supervision
Hollywood Video: Austin, TX 03/07-01/08
Customer Service/Shift Supervisor
Answering Multi-line phones
Mail Sorting
FedEx Mailing
Ordering supplies
Assigning employees duties
Monitoring Sales and productivity
Choreographing layout of sales floor
Albertson’s: Austin, TX 04/05-02/06
Customer Service/Shift Supervisor
Answering Phones
Monitoring employees duties
Assigning employee tasks
Data Entry
Customer Service
Monitoring Productivity and Sales
Education
Medical Administrative Diploma, 2009
Everest Institute, Austin, TX
Excel High School, Manor, TX 2000-2003
Manor High School, Manor, TX 1999-2000
Awards
Director’s List Everest Institute 2009
Honor Roll Everest Institute 2009
Perfect Attendance Everest Institute 2009
Outstanding Student Everest Institute 2009
Certifications
CPR & First Aid Certification American Safety & Health Institute 2009
HIPAA Training Course Everest Institute 2009
OSHA Training Course Everest Institute 2
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