Project Manager

VIGNESHREE LAKSHMINARAYANAN

*** ******* ***** *****, ********

Atlanta, GA 30338

Cell Phone No: 470-***-****, Landline No: 770-***-****

Email ID: ************@*****.***

Senior Software QA Engineer with 8 years of Software Testing lifecycle experience, that includes Requirement gathering, designing test plans, creating test suits and validating test cases, implementing test processes, conducting internal audits with Management, defect review meetings and drive defects to closure for successful release of the project.

Expertise in Manual and Automation testing in Mobile and Web applications. Expertise in writing complex queries using SQL (SQL developer & TOAD)like JOINS (Joining multiple tables), retrieve complex data from data etc.

Certified Six sigma green belt with hands on experience in quality management and documentation in AGILE and SCRUM METHODOLOGY. Worked in writing USER STORIES, POKER CARDS, Sprint DEMO etc.

Assess current process, then design, implement, maintain and continuously improve testing methodologies that support the validation, reliability and quality of software developed by the IT team and its partners

Direct test activities and report to stakeholders on the quality and reliability of applications.

Formally define and communicate testing methodology, test phases and deliverables required for all software implementations (i.e., unit test, system test, integration test, negative test).

Design test suites to be implemented by project (or other) team members.

Develop and report key quality metrics and identify short and long-term plans for improvement. Gather, analyze and report team and quality metrics, which demonstrates business value.

Ability to work and manage across multiple projects and support QA members in a fast paced environment.

Ability to effectively communicate via multiple channels. Test Lead with a passion to work and learn. Self-motivated and a Go Getter.

Skills Summary

SQA Testing & Methodologies

Writing Test Plans, Cases & validating E2E Testing

Defect Tracking & Triaging

Regression & Negative Testing

Performance / Load / Stress Testing

SQL Query on Database Testing

AGILE and SCRUM Methodology

Mobile App Testing(ios, Android, Emulator, Simulator, Perfecto Mobile etc)

Defect Analysis & Reporting (with charts/pivot tables with various KPI’s)

Technology skills

HP Quality Center 11.5 (ALM), HP Quick Test Professional 11.0 (UFT), HP Load Runner 11.5, SQL, (TOAD, SQL Developer), Mobile application Testing on iOS and Android devices, Simulator and Emulator Testing, Cloud Service Testing (Perfecto Mobile)

Rewards and achievements

Responsible for bringing in MRM (Management Review meeting) – across all verticals in market research. This would mean a monthly meeting to check client issues, project schedule adherence, quality delivery

and team discipline. As a management co-coordinator, was responsible to escalate the project issues to management and guide project teams to work on it . Individual contributor and was playing active role to meet SLA(Service level agreement), reduce or nullify defects, provide shift plan to team members to ensure that the team was maintaining a rotatory shift (as we were a 24/7 service provider) and motivate the team for better performance.

Awarded as “Proactive Team Player” within the company for creating Project strategic plans, metrics and indicating project issues through Defect Reports and Analysis.

Awarded “Dinner with CEO award” for Team motivation and Meeting Client satisfaction.

Professional Experience

Company : Infosys Technologies, Charlotte, USA

Client : Bank of America Duration : April 2013 till May 2015 (Maternity Break)

Tools Used : Quality Centre 11.0 (ALM), Ios, Android devices(all versions), Emulator, Simulator, PerfectoMobile

Role : Project Test Manager (Defect Manager and Regression Test Lead )

Project Abstract: The Bank develops its mobile apps for its customers and the testing team is responsible for Testing the app for its functionality, usability and consistency and releasing an updated version every quarter.

Have tested various functionalities of the apps such as Accounts, Bill pay, Transfer money, Alerts, Help & Support and Locations. Individual contributor with diversified roles and responsibilities in the release of BOFA app.

Tools used for testing

All iOS devices, Android, Blackberry and tablets (all updated versions).

Android JDK and SDK

Roles and Responsibilities

Worked in AGILE Methodology with Poker Cards, Sprint cycle (Iterative and Agile SCRUM Model) and SCRUM Defect info Reporter.

As a Project Defect Manager, involved in understanding the client requirements to make sure defects are raised as appropriate. Make sure testing has been done across all required devices, versions and platforms.

Mainly involved in driving defects to closure in QC, by conducting triages with the involved parties and updating the same in QC.

Involved in conducting daily and weekly meetings with the team to discuss about the defects raised and co-ordinate with the development team to triage defects to closure.

Update and monitor defect status in QC ALM as required by the client.

Involved testing in QTP 11.5 – Test Web application of BOFA (Parametrization and Negative Testing)

Load Runner 11.5 – Test for Transaction/Response time for Money transfer, online check deposit

Database Testing using SQL Developer to validate account information.(Can JOIN multiple tables, Retrieve complex data from table using multiple JOIN types etc)

Circulate and create reports on defects and project status, timeline and project completion. Create KPI’s to show status of defects, testing efficiency, defect closure rate etc.. The KPI defect report is created every week and circulated among the testing and development team for better performance.

As a Regression manager, involved in creating regression test suite in QC with relevant test scripts on the updated release version of the app. Discussing and deciding the scope, approach (manual and automation) methods, release time-lines, and testing effort plan.

Co-ordinate with the onshore and offshore team in identifying scripts and understanding client requirements.

Drive and engage team to meet SLA.

Call out risks and contingencies for non-exposed scripts and Severity defects during Management meetings.

T-Mobile (Atlanta): A major network carrier in the telecom domain. Worked in the CRM project that focused on creating offers to retain their loyal customers using an in-house applications.

Duration : October 2012 – March 2013

Role : Test Lead

Skill Set : SQL, Web app testing, Backend Testing, Mobile device testing

Tools Used : HP Quality center, SQL Developer & TOAD (ORACLE DATABASE), mobile devices for testing and in-house web applications.

Project Abstract: The in-house CRM application creates offers for its loyal customers, every time they upgrade the device or network plan, refer a friend etc. This application is to be tested for appropriate messages and direct the customers with actions as required by the client.

Roles and Responsibilities

As a Test Lead, worked with the testing team based on onshore-offshore model, collect and analyze project requirements during project kick-off, plan various testing activities like understanding requirements/functionalities, create test plan, test case, collect test data, identify/carry out regression test case, co-ordinate with the development team to help the team clarify queries, update project status to higher managers, track defect status and follow up until all defects are closed for release.

Work with IT Program Managers, Project Managers, Software Development Managers, Business Analysts, Customers, and other stakeholders to understand business process and requirements, functional designs, and technical implementation details

Company IPINION LLC, Ohio, USA Duration: Oct 2011 to October 2012

Role : QA Lead

Client Lists: 1.General Mills 2.American Leather 3.Verizon 4.Bass Pro 5.Communispace

Company Profile: iPinion is a leading enterprise grade Market research and Consumer Insights platform for the Mobile world. iPinion is a mobile application that helps marketers and researchers gain inclusive insights by reaching and engaging with consumers at multiple touch points via mobile devices and smart phone (iPhone, Android, Blackberry), tablets (iPad, Galaxy and More) The reports of the survey answered in the device gets automatically recorded in the control panel and the client can monitor the results upon a click of a button on the web application. The results are then interpreted in the form of graphs, charts and other desired pictorial representation/excel as desired by the client.

Project Name: MiVue and iPinion

Technology : Java, MySQL, SQL database.

Project Abstract: MiVue is a mobile application that provides a summary view of panelists mobile interaction. (MiVue = mobile interaction view). MiVue tracks the app use, website use, phone, SMS use, GPS, music and provides a summary report of what has been done on the mobile phone with the customer consent which will be useful for the research people to know about the choices about using the product. This enable researchers to target audience for the survey of their interests. This information is tracked with the panelists consent. The tool also tracks the location and shoots geo-triggered surveys based on there location.

Tools used for testing

All iOS,Android, Blackberry devices and tablets

Android JDK and SDK

Roles and Responsibilities

Involved in discussing the Client requirements along with the BA during project kick-off and passing the Requirements to the Testing Team. The development team would programme the survey and the testing team should run the survey in various devices and tests the functionality, usability and consistency. The survey should be consistent across all targeted device versions, platforms and network operators.

Involved in Coordinating of the testing activities with development team on defect tracking and retesting the same.

Performed field level testing. This is mainly for geo-triggered survey.

Involved in interacting between the team and the client/management to update status of project during calls and track new requirements.

Launch Survey once tested and test for data collection.

Release the report to the client along with the Delivery Team.

Company: Dexterity Business Analysts, India

Duration : August -2004 to February - 2009

Project Name: Web CATI

Role: Assistant Manager – Testing and Quality Assurance

Client: ACNielsen, Malaysia

Environment: C#.Net, ASP.Net, SQL Server 2000, Erlang

Project Abstract: This project is about taking survey over the Telephone with the customer allotted for a particular product. The dialing to the customer is made through the dialogic (INTEL) hardware interface from

the database. The interview session can be recorded and the status can be stored, reviewed by the client. The critical part of the testing is the admin configuration that involved dialing based on country codes, customer

name, telephone number etc. Wide variety of reports can be generated.

Roles and Responsibilities

Identify Functional Requirements, Review Test cases, Test Plans and identify Risk thro Root cause analysis.

Allocate modules to the team, Identify work flows and retrieve data from the database to test admin configuration.

Tests call quality, call status, record feature, play back and report generation.

Track bug status (using HP Quality Centre) and report the daily status to the client.

Maintain Quality documents and setting the MRM meeting to update status to Management.

Project Name: FSW, www.forespring.com Duration : Feb’05 to April’05

Role: Quality Analyst

Client: Fore spring Loyalty Intelligence, Denmark

Environment: Asp.Net, C#.Net, SQL Server 2000

Project Abstract: Forespring's Web-Direct Loyalty Intelligence System provides a realistic, quantifiable picture of loyalty today, and is a uniquely powerful tool for scenario planning for the future. Forespring™ Loyalty Intelligence enables you to create your own questionnaire, do your own analysis, and simulate your own loyalty scenarios. Also you gain access to extensive benchmarking database, where you may compare the loyalty of your customers or employees to that of other companies.

Roles and Responsibilities

Prepare the Test Plan, Unit Test case, Functionality Test case, Integration Test case and System Test case

Test the website and did performance testing on the GUI’s using Load runner.

Report bugs through Bugzilla

Project Name: Smart Survey Suite Duration : Sep’04 to Feb’05

Role: Manual and Automation Tester

Client: Wilke, Denmark

Environment: VB 6.0, SQL Server 2000

Project Abstract: Smart Survey Suite is the solution for the entire market research operations starting from the questionnaire design till the analysis of the results. This includes various applications like Project Management, Call Control System, Agent, Dialer, Agent Monitor and Viewer. Project Management includes the functionalities like designing the questionnaire, setting the routing, sample management features like quota control, exporting the final results to SPSS and various reports for the users. Dialer application together with dialogic boards does the call making to the respondents and routes the call to the interviewers at each station. Agent application runs behind the interviewer machine to identify the status of the call. Interview application is the web based system for conducting the actual interview. Call Control System is the monitoring application for all the interviewers and their status. This system gets the information from the agent .It also shows the call history. Agent Monitor is for supervising and monitoring all the interviewers at the selected station.

Roles and Responsibilities

Prepare Test Plans, Test Data, Unit Test Cases, Integration Test Cases and Execute the Test Cases for various applications.

Maintain documents in the CVS Repository.

Conduct system testing by installing the application in different language settings.

Report the bugs to the development team for bug fixing through the bug tracking tool bugzilla.

Company : Dexterity Business Analysts Duration: (March 2004 – December 2004)

Project Type: Test online surveys designed in various market research Tools.

Role: Survey Tester

Client: NEBU

NEBU a professional data collection tool that enables to gather high quality data and populate sophisticated quotas The tool enables a quick switch between CATI and WAPI. Any kind of complex branch logics can be handled using expressions, functions and with Java script knowledge.

Client: Confirm IT

Confirm-IT is the world's leading survey & reporting software. Confirm-IT creates powerful survey & reporting, research, and business solutions to empower organizations to gain valuable insight and increase their Return on Investment (ROI).

Client: Global Market Insight in USA.

GMI provides e-Business solutions for market research. It builds around a deep competence in conducting multi-country research using a Net-centric approach to data collection. This tool is used for marketing research starting from question design, collecting data and analysis of the research.

Roles and Responsibilities

To Test the surveys developed in the tools mentioned above.

To Prepare Test cases and execute the same.

To log results and report to the Development Team

Education and Certification

Bachelor of Engineering, B.E (EEE) India in April 2003

Six Sigma Green Belt (RABQSA – Registered Accreditation Board of USA’s Quality Society of Australia) VALID until 2014.

Personnel Details

Date of Birth : 12.21.1981

Sex : Female

Marital Status : Married

Background Check : Available

Email : ************@*****.***

Phone No : 470 -345 -9033

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