Sales Customer Service
Resume:
CAROLYN S. CIFERNI
Media, PA 19063
acsqwm@r.postjobfree.com
SUMMARY
Professional Skills
• Demand Generation
• Opportunity Creation/Development/Qualification
• Business Development
• Business Value Proposition Development
• Team Lead/ Project Management
10/2010- present time EMERGYS (Certified SAP AMERICA Partner) Guilford, NC
CURRENT PHILADELPHIA CLIENTS THOMSON REUTERS and REVITAS
(I maintain a home office in Media, PA and travel periodically to Guilford)
Inside Sales/Business Development/Project Management
-Cultivate new business for EMERGYS via Inside Sales of SAP’s ancillary Industry Solutions and Reporting Tools, collaborate with Outside Sales staff on sales of ERP Solutions.
-Manage two current programs for Emergys Lead Generation Team….telesales script development for several different SAP Solutions, and specific positioning for Reporting and HR Solutions.
-Work with SAP Clients in the Small and Medium Business Sector in a consultative position where methodology training, consulting services and additional functionality fosters increased productivity.
KEY ACCOMPLISHMENTS
Consistently achieved quarterly quota of 36 qualified leads $150 K sales of ancillary SAP Solutions from 2010-2015
Collaborated with Outside Sales Staff on over $3 Millon Dollars of New Business Revenue from 2010-2014
Assisted my two clients with their implementations and ongoing usage of SAP’s Business All in One Solution.
11/03- 10/10 SIEMENS MEDICAL SOLUTIONS . Malvern, PA
Account Development Executive
Worked with Siemens’IT customers and prospects throughout the United States in the sales of new solutions and the augmentation of current IT contracts. I maintained a nationwide territory and work with Account Executives and Product Solution Engineers and cultivate financial, clinical and imaging solutions in hospitals and other medical environments including Radiology Centers and Physician Practices. I was involved in promoting Siemens Medical and SAP America’s partnership. I have exceeded my quota in every quarter that I was employed by the Customer Solutions’ Group at Siemens US Corporate Headquarters in Malvern, PA.
4/00 – 11/03 SAP AMERICA, Newtown Square, PA
Internal Account Representative
• Worked extensively with outside sales team nationwide. Promoted in 9/00 to Account Executive for SAP’s training pilot program until January, 2002. Sold the following to SAP customers throughout the Canadian territories: software training, on-site classes, and training/premium services. Entire department was outsourced to Impole in Waltham, MA on 11/11/02.
• Worked with SAP customers in com’s media and financial services.
• Sold industry-specific solutions, presented within services sector to newspapers, insurance companies, etc. Provided on-site software demonstrations.
Key Accomplishments:
* Explored new business opportunities within client base, augmenting SAP software, e.g., ERP = Enterprise Resource Planning. Solid customer relationship enabled software discovery.
* Named to SAP’s Star Program in June, 2001; selected for CEO Summit in September, 2001.
* Recognized in President’s Club for achieving 197% of stock performance quota for 2001, and 150% of quota in 2002.
* Participated in account team and closed $9 million in business.
* Helped to execute ASAP methodology at pre-implementation meetings, and for new and existing accounts.
* Participated in roll-out introduction in end/user training and product training.
6/98 – 4/00 SUNGARD PLANNING SOLUTIONS (Div. of Sungard Data Services), Wayne, PA
Account Representative
• Effectively managed four inside sales territories in U.S., selling software and consulting services for disaster recovery planning.
• Designed appropriate licenses and documentation, i.e., prepared license agreements for specification of software packages.
• Conducted software demonstrations at on-site and remote locations.
• Coordinated legal processes in an efficient manner.
• Devised mailing methods which generated and developed new leads.
• Worked extensively with phone prospecting and direct mail.
Key Accomplishments:
* Exceeded annual goal of $1.5 million in software sales and $2 million in consulting sales.
* Attained all goals for territory, working closely with customer service issues on software.
* Assisted in training new sales representatives to be successful.
EDUCATION :
TEMPLE UNIVERSITY BS Economics, minor in Journalism (Specialty PR and Advertising) 1997
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