Human Resources Medical

Tameka K. Brown

**** *. ******, *******, ** *****, 773-***-****, **************@*****.***

SUMMARY

Benefits Specialist with several years of experience managing benefits, disability cases, and full cycle of leave of absence including family medical, military and unpaid personal leaves. Known for strong and effective project management, client presentations, and facilitation of employee training and development. Education includes two Masters Degrees, one degree in Human Resources Management, and another in Journalism, underpin policy development, process improvement initiatives, and benchmarking reports.

EXPERIENCE

Pacific Resources Benefit Advisors Chicago, IL June 2015 through Present

Benefits Services Coordinator

Manages RFP information related to Life insurance, Short Term and Long Term Disability and AD&D plans.

Facilitates open enrollment activities for various clients

Manages the overall project plans for the products and services team, which includes defining scope, deliverables, schedules, budget, resources and communication plan and quality measures aligned with project goals

Facilitates project status meeting and make process improvement and provide solutions to challenges and roadblocks to ensure that projects are completed in a time and on budget

Drives process improvement initiatives within the product and services department by capturing lessons learned throughout each project to enhance product services and client satisfaction

Creates client presentations and benchmarking reports

Creates the internal monthly newsletter that communicates market updates, product trainings and research materials to increase product services and client satisfaction

Sedgwick, CMS Chicago, IL July 2012 through June 2015

Senior Disability Representative - January 2014 through June 2015

Managed the short-term disability claims of over 100+ employees

Facilitated communication between employer, employee and senior management

Analyzed 20 medical documents to determine eligibility for disability benefits

Approved disability benefits in accordance to the national occupational disability guidelines

Documented activity in each claim according to the internal workflow process

Organized restricted duty return to work with the employee and their work location

Created a flow sheet that tracked the steps involved in managing disability claims

Leave of Absence Administrator - July 2012 through December 2013

Managed the full cycle of all Leave of Absences, which includes FMLA leaves, Military leaves, state leaves and unpaid personal leaves

Administered leave claims processing paperwork, analyzed claims processing paperwork, analyzed claims, and facilitated communications between all parties

Facilitated training on leaves and disability plans and policies

Developed quarterly reports to leadership regarding leaves and absence trends within the company to help facilitate appropriate changes to reduce overall absence trends

Tameka K. Brown

5129 S. Drexel, Chicago, IL 60615, 773-***-****, **************@*****.***

Near North Health Service Corporation (NNHSC) Chicago, IL January 2012 through July 2012

Human Resources Generalist

Managed the personnel records and benefits of over 300 active employees via PeopleSoft

Redesigned the on-boarding program and the new employee orientation program to ensure that new employees had an understanding of the culture, job requirements, resources and expectations

Facilitated training and coached managers on the performance evaluation and how to give better feedback to improve employee morale

Coordinated the open enrollment for the flexible spending program at across eight different work locations

Coordinated the RFP process for the flexible spending program

Managed and organized activities of the wellness program among across eight different work location

Counseled employees on benefit issues related to health, dental, life and disability insurances

Audited benefits related transactions to control cost and ensure active employees were insured

Managed volunteers and medical assistant interns schedules and assignments

University of Chicago’s Department of Human Resources Chicago, IL January 2008 through January 2012

Benefits Assistant

Counseled employees applying for Family Medical Leave (FMLA) and Short Term Disability (STD)

Updated FMLA and STD cases per employee needs and facilitated communication between all parties

Managed the transition process from Short Term Disability to Long Term Disability

Managed the annual Benefits and Health fair

Developed a tracking system to capture benefit counselor interactions in order to improve customer satisfaction by 25%

Managed the work flow and deliverables of benefit projects

Maintained the benefits sections on the human resources website

EDUCATION

Roosevelt University, Chicago IL

Masters of Arts Degree in Human Resources Management, May 2010 Masters of Arts Degree in Journalism, May 2007

Columbia College Chicago, IL

Bachelor of Arts Degree, Journalism, June 2000

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