Customer Service Manager
Resume:
John Abernathy
Areas of Expertise
Mac and Windows proficient
Document production specialist
Analog to Digital document conversion specialist
Graphic design
Job costing and estimating
Word processing and document formatting
Alpha/numeric Data entry
Tech editing
QA/QC
Primary software includes:
MS Office
MS Outlook
Adobe Photoshop
Adobe InDesign
Adobe Illustrator
Adobe Acrobat
SAM Broadcasting
Mixcraft6
Overview
I have 27 years of experience in a wide variety and range of retail, commercial, and private sector environments. Very suited for any required task. I am a highly adaptive, creative, and critical thinking individual with a unique skill set and perspective catered to support and complete any given objective.
Possessing an extensive background ranging from materials acquisition, inventory management, basic accounting through employee management and administrative assistance and technical support. I am seeking immediate fulltime employment in the Midtown Sacramento area.
Employment History
Production Officer, Dittos Copy Center, Modesto, California (2015 to 2015): Oversee graveyard production and associated finishing and bindery for a high volume retail copy and printing shop.
Subcontracting Cal Center Agent, edegreeadvisor.com, (2015): Telecommuting as an Agent/Advisor soliciting information for placement to collegiate campuses or online curriculums of specific areas of study to potential students to begin, continue, or expand their academic paths.
Word Processor and Technical Support Services, URS Corporation, Santa Barbara, California (2007–2014): Primary responsibilities are to provide word processing and document formatting, production, and distribution of environmental reports to local, state, and federal agencies. Additionally providing technical support services to a staff of 80+ engineers, scientists, and field staff.
Production Manager, One Source Printing, Santa Barbara, California (2002–2007): Managed the daily operations and staff for a commercial copy shop and mass mailing distribution center. Primarily scheduling and maintaining preprinted materials inventory, production assembly, and distribution of daily marketing lists for Bargain Network. Additionally acting as in-house sales representative for non-Bargain Network clients.
Shift Manager and Assistant Manager of Technologies, Kinko’s, Goleta, California (1997–2002): Scheduling of staff and workflow for a retail copy shop. Customer Service Representative for incoming digital jobs. Office lead in the participation of the “Digital Confidence Pilot Program.” Beta testing, in branch integration and training of staff for proprietary hardware and software systems.
Production Staff, Wilson Printing, Goleta, California (1995–1997): High volume xerographic machine operator, book binding, and assorted finishing services.
Shift Manager, Kinko’s, Santa Cruz, California (1992–1995): Scheduling of staff and workflow for a retail copy shop. Customer Service Representative for incoming digital jobs.
Production Staff, Wilson Printing, Goleta, California (1989–1992): High volume xerographic machine operator, book binding, and assorted finishing services.
Assistant Manager, The Alternative Copy Shop, Isla Vista, California (1987–1989): Train and oversee seasonal staff of 10–14 students to Master, Produce, and sell anthologies to University of California, Santa Barbara students.
DJ/On Air Talent, Lead Graphics and Multimedia Support, Normandieradio.com (2000 to present): Doing weekly shows 2 to 3 hours every Saturday morning. Create promotional graphics for DJ postings to announce show times on various social media sites and the station website. Record and mix commercial and promotional sound bites for myself and other DJs for the station.
Specialized Training/Additional Information
Specific production, finishing, equipment, and software experience available on request.
Example artwork catalog available on request
References
Matthew O’Brien – 805-***-****
Brian O’Neill – 805-***-****
Keith Jakobs – 209-***-****
Special Interests
Music
Graphic design
Audio/visual multimedia technologies
Web based radio broadcasting
Contact Information
John Abernathy
4729 C Street
Sacramento, CA 95819
*.*********@*******.***
*******@*******.***
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