Customer Service Ms Office

Beth Taboh-Bley

Administrative Professional

Sea Cliff, NY

*********@*****.*** - 5 1 6 . 4 1 3 . 8 7 6 8

Dynamic, adaptable, energetic, persuasive and results-oriented administrative professional with varied background. Superb written and verbal communication, time management, organizational skills and multi- tasking ability. Excellent MS Office Suite and interpersonal skills. Strengths include researching, outreach, customer service, scheduling, event and trip planning. Authorized to work in the US for any employer

WORK EXPERIENCE

Administrative Director / Board Member

IZOTE - Sea Cliff, NY - 2010 to Present

• Coordinate and execute administrative and operational activities including creating complex reports and agendas, scheduling meetings, promoting fundraising activities and publicity

• Research and compile information on potential donors, grants and prospective funding sources for recommendation to Executive Director

• Maintain and generate donor lists for mailings, newsletters, e-blasts and donation requests

• Create brochure, logo, and advertising (print, media and on-line) materials Crisis Counselor / Administrator

FREE – PROJECT HOPE (FEMA funded program) - Old Bethpage, NY - 2012 to 2014

• Gathered and analyzed data for detailed weekly reports as required by FEMA, team leader and program coordinator

• Created Excel spreadsheet used by agency for data analysis and tracking of residents visited

• Built relationships with local businesses, community based organizations, government, faith-based groups, and local agencies throughout Nassau County

• Directly conducted outreach, counseling, and education by providing information and referral services to survivors of Hurricane Sandy

• Provided Hurricane Sandy survivors with information and education about typical reactions, helpful coping strategies, and available disaster related resources through group presentations, workshops and community activities

Library and Computer Assistant

HOLOCAUST MEMORIAL AND TOLERANCE CENTER - Glen Cove, NY - 2010 to 2011

• Responded to personal, telephone, e-mail and written inquiries from members of the public and staff

• Utilized DonorPerfect software to track and update donor information, produce reports, perform analysis, and track and cultivate donors

• Promoted and conducted library programs, workshops and events to Center members and general public

• Hired, scheduled and trained volunteers in library procedures and use of all Center's software programs

• Advised users on how best to access, use and interpret the Center's collection and archives; developed archival guidelines, policies and procedures

Librarian Trainee (Children, Young Adult and Reference Departments) HEMPSTEAD PUBLIC LIBRARY - Hempstead, NY - 2008 to 2010

• Researched, developed and wrote historical walking tour brochure of Hempstead, NY

• Instructed patrons on the use of the on-line public accessible computers, software and on all reference media and performed library orientations

• Served as a Reference Librarian assisting adults, young adults and children in fulfillment of broad range of requests utilizing online and in-house resources; provided Reader's Advisory service on an individual basis to adults, young adults and children

• Promoted library programs and workshops to patrons and helped out on circulation desk as needed Office Manager

Long Island University - Brookville, NY - 2006 to 2007 Responsibilities

• Created and maintained the calendars for Director, 2 Associate Directors and 12 Counselors; Supervised 10 work study students

• Generated and designed reports and spreadsheets in Excel and Access and created documents in MS Word

• Provided clerical support by scheduling, answering phones, typing, filing and ordering supplies

• Trained support staff on MS Office applications and troubleshot Word, Excel, Access, PowerPoint, Publisher software questions

Executive Secretary

Admissions - Brookville, NY - 2005 to 2006

• Maintained calendar, wrote correspondence

• Provided clerical support by scheduling, answering phones, typing, filing and ordering supplies

• Tracked expense reports, made travel arrangements, event planning

• Generated and designed reports and spreadsheets in Excel and Access and created documents in MS Word Library Assistant – Circulation – Nassau Community College NASSAU COMMUNITY COLLEGE, A. HOLLY PATTERSON LIBRARY - Garden City, NY - 2004 to 2005

• Assisted patrons with retrieval of periodical articles, microform documents, reference materials, Internet and database searches, checking in/out of materials, training classes on computer usage and email and solving MS Office technical computer questions

• Responsible for processing of new books, periodicals and reserves into the online system, coordinating of inter-library loans, collection of fees on overdue materials and preparing materials for bindery

• Troubleshot and maintained operation of computers, printers, copier, and fax machine; in charge of closing library building

Library Assistant

SEA CLIFF VILLAGE LIBRARY, Sea Cliff, NY - Sea Cliff, NY - 2001 to 2004

• Assisted patrons with retrieval of periodical articles, microform documents, reference materials, Internet and database

searches, checking in/out of materials, training classes on computer usage and email and solving MS Office technical computer questions

• Responsible for processing of new books, periodicals and reserves into the online system, coordinating of inter-library loans, collection of fees on overdue materials and preparing materials for bindery

• Troubleshot and maintained operation of computers, printers, copier, and fax machine; in charge of closing library building

Owner / Administration / Marketing

BURLINGHAM INN MUSIC AND ART BED & BREAKFAST - Pine Bush, NY - 1996 to 2001

• Created database, brochure, logo, and advertising (print, media and on-line) materials

• Designed and maintained company web page; researched potential contacts using the Internet and available search engines

• Promoted events by working with local community sponsors Administrative Director / Co-founder

SOUTHAMPTON CHAMBER MUSIC FESTIVAL AT SOUTHAMPTON COLLEGE - Southampton, NY - 1994 to 1997

• Generated reports, designed program sub-routines, created custom screens, developed, and implemented databases for media contacts, donors, and mailing list file

• Coordinated and implemented administrative and daily operational activities including public relations, development, fundraising, working with Board, grant writing, budget and bookkeeping

• Communicated with faculty daily on matters related to festival scheduling, student rosters, and faculty/student concerts

EDUCATION

B.A. in Organizational Communication

SUNY at New Paltz

Certificates in Archives and Record Management & Children and Young Adult Services in Library Science

CUNY Queens College

SKILLS

Ms Office Suite (10+ years), Social Media (7 years)

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