Service Medical Assistant

Anna M. Munoz

*** *. *** ******

National City, CA 91950

E-mail: ***.********@*****.***

Cell: 619-***-****

Experience

June 2011 to Labcorp coordinator- Site Coordinator

Responsibilities:

Responsible for coordination and oversight of activities of patient service center within assigned area. Conducted interrelations with the patient service center staff, supervisor, and management in addition to laboratory staff and clientele to ensure the most optimal operation of the patient service center. Maintain a comprehensive understanding of compliance and safety regulations in order to effectively communicate the importance of both compliance and safety to other employees. Possess the abilities and skills crucial to the provision of orientations and training for patient service technicians. Phlebotmy of all ages, processing specimens I'm a timely manner, ordering and receiving, hard sticks,

March 2010 to April 2012 Labcorp-- Phlebotomy Supervisor

Responsibilities:

Supervised the activities of twenty to twenty-five patient service technicians. Supervised the operations of patient service centers according to established policies and procedures. Monitored patient wait times. Ensured the satisfaction of [Psc]. Collaborated with sales and management team members to ensure client satisfaction. Completed performance reviews, [timekeeping]. Partnered with human resources members regarding the resolution of employee-related issues. Ensured that all employees met training and certification requirements. Helped with the new Patient Service Center and [IOP] set-ups. Managed vocation requests. Completed other assigned duties

October 2001 to 2007 Hospital -- Phlebotomist Rady Children’s Hospital, San Diego, CA

Responsibilities:

Worked with patients in ER and ICU. Obtained and labeled blood samples taken from patients. Collected blood and performed difficult draws via venipuncture and capillary techniques. Performed urine and drug screen tests. Performed breath tests, paternity collections. Prepared specimens for testing. Processed specimens. Packed and shipped specimens. Ensured proper handling of specimens via practicing safety protocol to avoid cross-contamination. Handled x-rays, electrocardiographs, and a myriad of other charts/instruments. Answered patient’s questions and concerns regarding a wide variety of medical subjects. Completed daily paperwork required for the analysis of specimens and diagnosis of patients. Answered telephones.

October 2001 to Hospital --

March 2003 Children’s Hospital, San Diego Ca 92123

Responsibilities:

Responsible for a variety of specimen collection on children of varying ages. Processed specimens of both inpatients and outpatients. Microbiology specimen processing. Performed referral test analyses. Prepared and shipped [prepped and shipped what?]. Departmental instrument maintenance.Performed registration and lab test order entry hospital/departmental computer procedures.

Medical Assistant Certification

United Education Institute College

Diploma/GED

Chula Vista High School

Professional Licenses/Certifications

Phlebotomy Certification

No. CPT00003549

Issued by: California Department of Public Health

Expires: 12/24/2016

Skills/ Important Qualities

●Cross-trained in microbiology and laboratory work at Children’s Hospital.

●Ability to take blood pressure and pulse.

●Ability to draw blood from trauma patients and normal patients, including children, in a quick, efficient, and comfortable manner for the patient.

●Extensive knowledge in administering injections.

●Dependable.

●Honest

●Experienced in patient charting, filing, and scheduling.

●Ability to communicate in a clear and precise manner.

●Bilingual Spanish.

●Experience in managing the front and back of doctor’s offices.

●Ability to prepare, plate, and send out specimens for processing.

●Ability to tolerate high stress levels.

●Experienced in administration.

●Well-Organized

●Cooperative

E

Contact this candidate