Customer Service Representative

Omher Espina

LICENSED CUSTOMS BROKER

Quezon City

***********@*****.*** - +639-****-*****

Looking for full-time employment as a customs broker with a well-known logistic company that can utilize my knowledge and skills on import and export prerequisites. WORK EXPERIENCE

Import / Export Specialist

TRANSWORLD INT'L LOGISTICS CORPORATION - January 2015 to Present

• Checking of Documents.

• Monitoring of arrival of the vessel.

• Computation of Duties and Taxes.

• Lodgement of entry.

• Dispatching of documents for endorsed to shipping line.

• Monitoring of container Refund.

• Preparing of documents ready for file to BOC.

Customer Service Representative

AVIS PHILIPPINES - Mandaluyong - October 2013 to July 2014 Responsibilities

-Takes incoming calls and email from customers wishing to book car service.

-Giving answer to inquiries by clients and advising them accordingly regarding booking and reservation.

-Assisting customer who encounters problems in obtaining booking and service provided.

-Handling customer complains; include responding to complaints and customer feedback for the service issues and other general questions or concerns as appropriate. EDUCATION

BS in Customs Administration

Philippine Maritime Institute Colleges - Quezon City 2010 to 2014

SKILLS

IMPORT & EXPORT, FREIGHT FORWARDING, CUSTOMER SERVICE, BROKERAGE CERTIFICATIONS

LICENSED CUSTOMS BROKER

December 2014 to Present

ADDITIONAL INFORMATION

Born on the 19th of January 1992, 5’8’’ in height and weights 70 kl. Excellent health, easily adapts to the systems & corporate framework, responsible, sociable, and willing to undergo training. Result and commitment oriented. Service oriented, Proactive, Dependable and with sense of teamwork. Knowledgeable in internet and Windows software (MS WORD, EXCEL, POWER POINT & PAINT), fast learner, Work efficiently and very adaptable person. Summary of Skills:

• Comprehensive understanding of Customs processes

• Complete knowledge about documentation and regulatory requirements

• Outstanding presentation and analytical skills

• Commendable problem-solving and communication skills

• Ability to negotiate extensions for clearance of goods while the documents are still under process

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