Customer Service Administrative Assistant

Sabrina Garcia

***** ******** ***** **** #*** San Diego, Ca 92129 858-***-**** ********@*******.***

Objectives

Administrative Assistant/Receptionist

Skills & Abilities

Works well in high stress environments, highly adaptable to changes, excellent multitasking skills

Very knowledgeable with computer systems and programs

Great written and verbal communication skills

Problem solver, fast learner, team player, able to work alone if needed

Able to type over 75 words a minute

COMMUNICATION

Excellent customer service skills, willing to go above and beyond to complete any task in a timely manner

Received several awards for outstanding work integrity and work ethic

Very motivated and takes pride in completing all tasks

Warm and friendly disposition, able to communicate with all persons

LEADERSHIP

Takes on projects and completes them, capable of delegating any task or jobs to others, willingness to help others to complete any and all tasks

Answers any question or finds a solution to a problem

Hands on approach, willing to ask for help from others if needed to get the job done.

Experience

CUSTOMER SERVICE REP AT&T APRIL 2004 TO DECEMBER 2014

Handled over 50 to 60 calls a day, worked between 10 to 15 computer programs at once, answered numerous questions from a billing perspective with a detailed break down to add or remove services.

Provided solutions to customers with any service issues. Applied any adjustments or credit to account when needed. Offered payment arrangements or alternative methods of payments. Placed orders to add service, move service and or discontinue service.

Worked with other departments throughout the day to assist with customer inquiries.

Ensured all policy and procedures were followed correctly.

Trouble shot any system or service issues for customer or for other departments when needed.

Transferred calls to correct departments, printed any reports needed for the day as well as for the end of the month.

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