Sales, Collection Representative
Resume:
Georgette Y Hardy
**************@*****.***
Norristown Pa 19401
WORK HISTORY
Old Navy Inc.
Sales Associate
April 2010- July 2015
My duties as a sales associate included:
Working in receiving.
I assisted customers in finding what they needed and answering questions about our products.
I worked closely with supervisors and marketing managers as well as other sales associates to ensure our customers receive the best quality of customer care they could possibly receive.
The Internal Revenue Service
Collection Representative
January 1998- June 2009
My duties included:
Intake of phone calls from individual and small business taxpayers who may or may not have delinquent tax accounts.
I needed to have distinct understandings of tax laws and regulations as they apply to individuals and small businesses.
I conducted a wide range of interviews regarding tax accounts in order to speak with taxpayers, CPA’s, and some attorneys.
My duties included but where not limited to determining the tax payer’s ability to pay by taking sensitive and personal financial information, and to the best of my ability using the information to resolve the delinquency, by using taxpayer’s data and responses to questions and the validity of their answers.
Using specialized government computer systems and other electronic sources for information, I located uncooperative taxpayers and their assets.
I operated without the supervisor’s direction or control in my day to day contact work. I received training and updates on old and new tax laws and precedents.
I was versed in the Internal Revenue manual, The Internal Revenue Code and IRS collection techniques and enforcement actions, regulations, practices, tax forms, and notices.
I carried out a full range of administrative and technical assistance to taxpayers via correspondence and telephone interviews.
Philadelphia Housing Authority
Office Manager
1996-1998
As an office manager I carried out a range of administrative and IT-related tasks.
I was responsible for organizing and coordinating office operations and procedures in order to ensure organizational effectiveness and efficiency.
My job included designing and implementing office policies, and procedures, establishing standards, organizing office operations.
I also supervised office staff and staff meetings, monitored and recorded long distance phone calls, prepared time sheets, controlled correspondences, updated and maintained office equipment, and reviewed and approve supply requisitions.
I liaised with other agencies, organizations and groups, such as Daniel Keating Co, MANTA, LIHEAP and food organizations in order to implement and maintain a productive relationship.
EDUCATION
The University Of Phoenix 2012-2014
Community College Of Philadelphia 1994-1995
Overbrook High School Graduate 1994
References
Upon request
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