DEBBIE A EDWARDS

** *********** **, ***** ****, ON M2R3B7 (H) 647 – 848 – 1061 (C) 647- 868- 4111 acsqje@r.postjobfree.com

Professional Summary

Seeking a position in a progressive organization where I can fully utilize my skills. I have fundamental computer skills, team

leader skills and keyboarding skills. I am very enthusiastic and a fast learner. I am capable of working as a team member, but

can work independently. Call Center experienced in versed in customer support in high call volume environments. Superior

computer and communication skills, professional telephone etiquette, 6 years in a demanding call center environment as Customer Service Representative, Customer contact, Sales Agent, and Account Manager.

Skills

WINDOWS 7 KEYBOARDING 50 WPM Committed to maintaining data integrity

WORDPERFECT MICROSOFT WORD 7.0 Strong problem solving aptitude

EXCELL POWER POINT Professional phone etiquette

DICTA TYPING ADOBE 5.0 Excellent communication skills

QUICK BOOKS COREL DRAW Customer service-oriented

Creative problem solver Flexible

Exceptional communication skills Accurate and detailed

MS Windows proficient Works well under pressure

Quick learner Pleasant demeanor

Adheres to customer service procedures

Persuasive speaker

Avaya Software knowledge

Extensive history with predictive dialers

Work History

CUSTOMER SERVICE 11/2013 to 01/2015

OPTIMA COMMUNICATIONS – 144 front Street

Identify customer needs and make appropriate recommendations.

Sell and promote various types of insurance.

Provide information and pricing to customer.

Answered an average of 400 calls per day by addressing customer inquiries, solving problems and providing new product

information.

Provided an elevated customer experience to generate a loyal clientèle.

Answered product questions with up-to-date knowledge of sales and store promotions.

Developed reputation as an efficient service provider with high levels of accuracy.

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems

on the spot.

Built long-term customer relationships and advised customers on purchases and promotions.

MARKET RESERCH 01/2012 to 01/2012

LOGIT GROUP

Conducts B-B research studies.

Data Entry.

Maintained database and records.

Other customer service related duties.

Answered an average of 400 calls per day by addressing customer inquiries, solving problems and providing new product

information.

Described product to customers and accurately explained details and care of merchandise.

Described product to customers and accurately explained details and care of merchandise.

Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.

Developed reputation as an efficient service provider with high levels of accuracy.

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

ACCOUNT MANAGER / PROMOTIONAL PRODUCTS CONSULTANT 01/2011 to 01/2013

COMDA ADVERTISING

Identify customers' needs and make appropriate recommendations Provide information and pricing to customer on items

and products available in catalogue and on website.

Sell and promote various items available Data entry and clerical duties Maintaining a high level of customer service by

actively communicating with customers via emails and by phone, while exceeding expectations in a professional and

accurate manner Maintain records and customer accounts.

Described product to customers and accurately explained details and care of merchandise.

Described product to customers and accurately explained details and care of merchandise.

Politely assisted customers in person and via telephone.

Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Answered product questions with up-to-date knowledge of sales and store promotions.

Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping

problems.

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems

on the spot.

Recipient of multiple positive reviews acknowledging dedication to excellent customer service.

Built long-term customer relationships and advised customers on purchases and promotions.

MARKET RESEARCH 01/2010 to 01/2012

ACCESS RESEARCH

Conduct research study for various companies.

Other research study related duties.

Asked open-ended questions to assess customer needs.

Customer contact 01/2009 to 01/2011

MIRATEL SOLUTIONS

Respond to high volume of telephone inquires.

Sell various product and service.

Place order and other customer service related duties.

Answered product questions with up-to-date knowledge of sales and store promotions.

Developed reputation as an efficient service provider with high levels of accuracy.

Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and

upcoming events.

MARKET RESEARCH 01/2007 to 01/2009

WALKER INFORMATION

Conduct research study for various companies.

Other research study related duties.

Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

Provided an elevated customer experience to generate a loyal clientèle.

Answered product questions with up-to-date knowledge of sales and store promotions.

Scored in top 10% of employees in successful resolution of issues

RECEPTIONIST / INVESTOR RELATIONS 01/2005 to 01/2007

YAMANA GOLD INC

Respond to high volume of telephone inquires Respond to investors inquires and questions via email Access and process

information, prepare press release Maintain records and prepare reports Answer inquires and record messages Perform

general office duties.

Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.

Scheduled weekly inventory pickups and deliveries with vendors.

Developed reputation as an efficient service provider with high levels of accuracy.

Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems

on the spot.

Directed calls to appropriate individuals and departments.

CUSTOMER SERVICE / TELERECEPTIONIST 01/2001 to 01/2005

ROGERS AT &T WIRELESS

Answer multi line inquires, record and take messages Dispatch emergency inquires Relay messages, answer service calls

Answer after hours calls Dispatch messages to Alpha Numeric pagers Data entry and filing.

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems

on the spot.

ADMINISTRATIVE ASSISTANT / GROUP FACILITATOR 01/1994 to 01/1998

Pape Adolecent Resource Center – 469 Pape Ave

Answer, screen and re-direct internal and external calls.

Prepare invoices, verify time sheets and maintain data base.

Process letters and other correspondence.

Facilitate youth groups.

Education

DIPLOMA: 1998

HUMBER COLLEGE -

References

Reference available upon request

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