Customer Service Manager
Resume:
Hector Soler
**** ** ** ***., *** # *** Miami, FL 33133
*********@*******.***
OBJECTIVE
Outgoing and energetic individual with Administrative, Technical Support, Sales and Customer Service experience seeks a position offering growth potential and a team environment where my knowledge and skills will be utilized as valuable asset to your organization. Dedicated and technically skilled business professional with a versatile administrative support skill set developed through experience.
EXPERIENCE
SoEnergy International. Miami, FL 05/01/15 – 09/04/15
Logistics Coordinator
Responsible for normal development of contracts from assignment till delivery of goods and docs.
Coordination with seller, supplier, client, authority, freight forwards and any other player involve.
Monitor of shipments.
• Prepare management reports that provided critical information to assist in department administration.
Keep inventory report updated.
Invoice shipment to customer.
Agunsa USA. (Agents of CCNI)
Miami, FL
07/2012 – 04/30/2015
Intermodal Dispatcher
Prioritize the assignment of equipment to customers
Intermodal / Drayage operational.
Negotiate with vendors to obtain transportation service at the lowest cost.
Generate rates for customers.
Track status of customer orders.
Notifies customer of any deviation from schedules.
Build relationships with Intermodal and Drayage providers to support the network.
Manage Failures and communicate with customers as needed.
Verify final charges with all parties and complete orders.
Coordinate bookings/container loads from door to port.
Communicate effetely with the internal and external customer.
Dip Shipping Company
Miami, FL
2009-2012
WAREHOUSE MANAGER
Prepare export documentations & Cargo
Negotiate and arrange transport.
Arrange domestic shipment
Filing SED’s electronically
Prepare rate quotes for customers.
EDUCATION:
TV Broadcasting/ Associate in Cinematography
High School Diploma,
PROFESSIONAL SKILLS :
Microsoft Word, Excel and Outlook
Bilingual English and Spanish
Excellent communication skills
Organize oriented problem resolve.
Ability to deal with people in stressful situation
Multitask in a fast pace environment.
References Available Upon Request
Contact this candidate