Manager Testing

MICHELLE SMITH

**** ****** ***** ******* ****: 704-***-****

Indian Trail NC 28079 ********.*****.**@*****.***

CAREER SUMMARY

Quality Assurance Analyst and Regression Testing Owner with experience in all phases of the development life cycle, including software testing for Client Server and Web based Applications. Knowledgeable with QA methodologies, strong analytical skills and highly proficient in developing test plans and test cases based on system requirement specifications. Apply strong and realistic strategies to achieve targeted goals. Exceptional experience in handling defects throughout the bug life cycle from detection until resolved. Identify solutions to improve testing scenarios to effectively test the application before going into production.

Manually perform regression testing on web base applications.

Client Specific Test for clients with complex logic.

Test applications from an end-user perspective

QA knowledge of tools, concepts and methodologies

Knowledgeable of Microsoft Office applications including Word, Excel, Visio and SQL Server.

Create SQL Testing Scripts.

SAP Accounting Software.

Excellent Oral/Written Communication skills.

Works independently with minimal guidance.

PROFESSIONAL EXPERIENCE

INTEGRATION POINT INC.

A leading provider of Global Trade Management Solution, providing import and export capabilities, current regulatory information for over 140 countries and connectivity to supply chain partners and government agencies across the world.

QA Analyst and Regression Testing Owner (2013 to Present)

Work closely with the developer to develop and execute software testing plans for QA Testing and Regression Testing. Perform client specific testing for clients with complex logic to identify any major problems that reduce the quality of the product. Manage the Free Trade Agreement Product team to ensure all testing items are tested successfully by the scrum development cycle deadlines, create and maintain regression testing scripts and oversee regression testing from beginning to end.

Responsibilities:

Implement the planning and execution for the testing of complex web-based applications

Collaborate with the Product Management and Implementation teams to ensure appropriate QA information is updated as required.

Participating in scheduled TFS review/testing sessions.

Ensure testing scenarios conducted are documented within Team Foundation Server.

Communicate any code bugs to the developer for resolution and retest as required.

Ensure that test scripts are repeatable from release-to-release and verifiable for correct results.

Coordinate with the Product Assistance team members to balance the workload while also ensuring that the team meets the deadlines set forth by the Release Manager

Ensure regression testing scripts are updated for regression testing new release functionality

Actively review regression scripts to identify out of date test scenarios.

Work with product manager and SME’s to identify partner specific scenarios that should be included in regression test scripts.

Create and maintain SQL scripts to allow testers to easily refresh testing environment with test data relevant to test scenarios, including volume testing.

Collaborate with the departments SME’s on a regular basis to ensure that different configuration possibilities are being accounted for in testing scenarios.

Michelle Smith Page 2

PROFESSIONAL EXPERIENCE, cont’d

CHICAGO PNUEMATIC TOOL COMPANY

A global manufacturer of tools and compressors that are sold in more than 150 countries through a worldwide distribution Network.

Accounts Receivables Specialist/Credit (Contract Assignment 2013)

Directly responsible for revenue recovery, account reconciliation and timely payments from customers. Proactively manage all past due balances within the assigned portfolio, worked closely with the related departments to resolve debit and credit memos issued by the customers.

Responsibilities:

Managed collections portfolio for over 600 accounts totaling 190,000.00

Assisted in reducing the high balance accounts from 9.8% to 3.8%

Obtained Dunn & Bradstreet reports to view credit scores of potential customers

Assisted with month-end-closing

Research and resolved payment discrepancies

Reviewed AR aging to ensure compliance with credit terms

Contacted customers with delinquent balance

Performed a credit hold on orders when customers exceed the credit limit

MAERSK AGENCY – CHARLOTTE, NC

The world’s leading liner shipping company who services customers across the globe, employing approximately 16,900 employees.

Accounts Receivables Analyst (2000- 2010)

Managed and tracked performance of external collection group, monitored KPI’s performance to ensure compliance with Maersk expectation. Reviewed accounts daily to confirm all customers within their portfolio were contacted regularly. Conducted weekly audits to ensure quality was the main goal.

Responsibilities:

Trained external customers on new systems and procedures.

Prepared and analyzed performance and tracking reports.

Assigned new accounts to external and internal collectors.

Tested and participated in the implementation of the global system SAP R/3.

Performed daily phone analysis on external collection group.

Updated and maintain database of collectors within the collection group.

Audited external collection group billing invoices for accuracy.

Created and implemented the Export Cargo Roll report to identify non-credit customers.

Developed SOPs for the off shoring project to Chini India.

Consulted with the legal department and third-party collection firms to assist with legal action on delinquent accounts.

Accounts Receivables Collection Specialist

Single point of contact for all customers assigned to the portfolio. Monitored and managed customer expectations with regards to the settlement of outstanding invoices. Ensured that customer’s paid within the agreed credit terms through consistent and controlled management. Identified and resolved patterns of disputed invoices and errors. Registered and assisted in resolving customer’s disputes through collaboration with sales and booking agent.

Responsibilities:

Managed collections portfolio for over 500 accounts totaling 1.2 million dollars

Exceed the top 3 KPI’s which contributed to the reduction of 60% of the team receivables

Used effective questioning and negotiation techniques to resolve disputes and determine reasons for non-payment

Identified and resolved issues related to invoices and container rates

Contributed in improving bad debt percentages by reducing days sales outstanding (DSO) to 30 days

Monitored credit worthiness of clients and provided update to management

Prepared legal forms for accounts to be turned over to advanced collections

Trained and coached fellow colleague on system operations and implementations

EDUCATION

CENTRAL PIEDMONT COMMUNITY COLLEGE – CHARLOTTE NC

Associates Degree

Information Technology with a specialty of Programming and Analysis

Certificate

Computer Technology Integration Fundamentals, Graduated 2012

BROOKSTONE COLLEGE OF BUSINESS – CHARLOTTE NC

Accounting Software Specialist, Graduated

Contact this candidate