Customer Service Technician

Edward L. Martin

Cell Phone 858-***-**** ************@*****.***

PROFILE An Outstanding and Excelling Biomed technician with extensive experience including an emphasis in In-House and Field service Biomed work. Able to adapt quickly and make good decisions in hostile work environments. Proficient in troubleshooting, working under pressure, and strong communication skills.

QUALIFICATIONS Proven success in the following areas: Customer service, Troubleshooting to component level, Calibrating, Planed maintenance, equipment and parts inventory, shipping and receiving, computer configuration, networking, reading schematics and blueprints, soldering, using meters and scopes, utilizing systems using Beta, Gamma radiation.

CERTIFICATIONS

Gamma Radiation Worker

Hazmat Driver

OSHA Safety

PROFESSIONAL EXPERIENCE

Oct, 2012- Present Biomed Technician, Fresenius Medical Care

Responsibilities included: Maintain and Service Treatment Water Room including rebedding tanks and disinfecting system, Clinic building maintenance, PM and Repair of Dialysis Machines, Ordering supplies, Inventory, Clinic Log review, and Monthly Quality reports.

April, 2010-Sept 2012 Biomed Repair Technician, Universal Hospital Services

Responsibilities included: Maintaining Fleet and customer owned equipment, Service orders reports, giving monthly safety reports on equipment, PM and serviced: Gambro WRO 300, Prismaflex and Phoenix dialysis machines, Sterrad NX sterilizers units, ScrubEX and AlEX units.

Dec, 2007- March, 2010 Electro-Mechanical Technician II, Science Applications International Corporation (SAIC)

Responsibilities included: Prototype construction, product assembly, set-up of server racks and computer workstations, data collection for AEI, CRANEVIWE, ICIS, IGS-2, RTR-4, VES, and several other VACIS Gamma, and High Energy systems.

Mar, 2003- Sept, 2006 Biomed Field Service Technician, Adecco Technical

Cardinal Health Responsibilities: Working for both Alaris and Pyxis traveling to customer sites, upgrading units (software & hardware), entering service orders, and model labeling Medley products, Med station, Anesthesia station, Supply station, Scan Station and many other Cardinal Health Products .

Dynamed Health Care Responsibilities: Serviced Niox units and other equipment for Sales Rep of Maquet, Draeger, and Aerocrine Inc.

Feb, 2002- Mar, 2003 Bio-Medical Equipment Technician, Scripps Memorial Hospital, Chula Vista

Responsibilities included: In house Biomed doing general duties for hospital own equipment utilizing my qualifications. Also worked on-call and covered shifts for my fellow coworkers

Jun, 2000- Feb, 2002 Bio-Medical Equipment Technician, Barnes-Jewish Hospital

Responsibilities included: In house Biomed doing general duties for hospital own equipment utilizing my qualifications. Also worked on-call and covered shifts for my fellow coworkers.

EDUCATION

1999-2001 ITT Technical Institute

Associates of Applied Science Degree in Electronics Engineering Technology

SKILLS & HONORS

Experience working in all department of a Hospital (Labor & Delivery, OR, Radiology, ICU, Emergency Room, and general patient floors). Repair and maintain a wide variety of medical devices but not limited to Ventilators, Bipaps, Telemetry Systems, Sterilizers, Patient monitors, Vital signs machines, Infant monitoring units, Infusions Pumps, EKG machines, Dialysis machines, RO machines, Defibulators, and Ultrasound machines.

References will be furnished upon request

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