Customer Service Sales

Zoila Garza

**** ******* ******

Donna, Texas ***37

Phone: 713-***-****

Email: *********@*****.***

SUMMARY

(Student/Entry Level)- Seeking a position in which my interest in the administrative area well be challenged; fostering new career opportunities and enhancing my skills while also enhancing the company s productivity.

Additional Skills Include:

MS Word

MS Outlook

Excel

Power Point

Typing 42 wpm/ 10 key

Internet

E- Filing (basics)

ProDoc/ SOS

WestLaw

EVERGREEN PRIVATE CARE/ JULIE ALEXANDER, Houston, TX 2013- Present Certif ied Nurse Assistant/ Private Care Taker (Independent Contractor)

Help the consumer meet their daily needs.

Asses, monitor, and supervise individuals to ensure their health, safety, and welfare.

Assist the individual with activities of daily living skills: Basic personal hygiene, care and grooming, including bathe, hair care, toileting, dressing, self-administered medications, and vital signs monitoring.

DAMANI LAW FIRM, PLLC, Hous ton, TX

Legal Ass is tant

Ma intain organized files of cases .

Ma intain and review ca lenda r, mee t deadlines, document ac tions, input informa t ion into he file da tabase softwa re, and dra ft documents re la ted to cases .

Inte r face with c lients, c laims adjus te rs, cour t c le rks and/or cour t repor te rs .

Review, document and dis t r ibute ma il/ faxes .

Dra ft lega l documents, s tanda rd le t te rs, collect and ana lyze informa t ion, schedule depos it ions, media t ions, hea r ings, and/or conduc t e lec t ronic filing.

Knowledge of opening new files, answe r ing discove ry, filing mot ions - pleadings, prope r te lephone e t ique t te, filing, fax ing, ma intaining scheduling appointments for a t torney as we ll as ass is t ing in prepa ra t ion of cases for t r ial.

EXCLUSIVE FURNITURE, Houston, TX 2014- 2015

Receptionist/ Customer Service/ Finance Department

Communicate with customers, employees, and other individuals to answer questions, explain information, take orders, and address complaints.

Answer multi-phone lines, direct calls and take messages.

Compile, copy, sort, and file records of office activities, business transactions, and other activities.

Complete, scan, and fax or email contracts, policies, invoices, bills, or checks

Maintain filing, inventory, mailing, and database systems.

Receiving and making proper payment whether, cash, check, credit, or debit.

Operate office machines, such as printer, copier, fax, and scanners, facsimile machines and personal computers.

LIBERTY TAX SERVICE/ INDEPENDENT CONTRACTOR 2013 (Seasonal) Tax Preparer

Marketing, Setting up interviews, and complete client intakes,

Responsible for income tax preparation for individuals and companies

Identify potential tax credits and liabilities and file accurate and complete returns,

Complete tax forms in accordance with policies and in compliance with legislation and regulation.

CASH AMERICA PAWN SHOP 2012-2013

Pawn Broker

Specialized in buying merchandise of value, making loans to individuals using tangible property as collateral, and in some cases, running a storefront operation to resell collateral pieces not recovered by owners.

Compile, copy, sort, and file records of office activities, business transactions, and other activities

Tested Jewelry, located inventory, and secured all items. CONVERGYS CALL CENTER 2010-2012

DIRECT TV CSR

Answer incoming calls whether for sales, retention center, customer service, troubleshooting, or dispatching.

Deliver prepared sales talks that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation.

Contact businesses or private individuals by telephone in order to solicit sales for goods or services, or to request donations for charitable causes. EDUCATION

Donna High School, Donna, TX, High School Diploma 2008 ANew Start, McAllen, TX, Certified Nurse Assistant, CPR certified 2013 Liberty Tax Service, Houston, TX, ITIN, Certified Tax Preparer 2013 Center for Advanced Legal Studies, Houston, TX, (TBD) REFERENCES

Veronica Urbano, Social Worker, Tax Preparer- 956-***-**** Stephanie Arms Fletcher, B.A Criminal Justice- 910-***-**** Kathryn Danas, CALS Student,Paralegal- 281-***-****

Contact this candidate