Customer Service Manager

Megan Houston

Service Advisor - Auto Park Buick GMC

Plymouth, IN

************@*****.*** - 574-***-****

To work as a Manager with an established company utilizing my experience and excellent customer service skills. I am eager to contribute to the mission of the organization. Authorized to work in the US for any employer

WORK EXPERIENCE

Service Advisor

Auto Park Buick GMC - Plymouth, IN - October 2015 to Present

• Schedule appointments

• Greet customers

• Write and close repair orders

• Dispatch repair orders to technicians

• Prepare estimates and present to customers explaining needed repairs

• Submit warranty repairs for payment

• Collect payment from customers

DJ/Emcee

Houston Production - Plymouth, IN - May 2005 to Present Responsibilities

• Set up and tear down at event locale

• Prepare customized playlists

• Negotiate contracts

Skills Used

• Organized

• Outgoing and personable

• Detail oriented

• Own equipment

• Professional and able to adapt to any event

• Ability to respect and follow through on customer wishes Assistant Service Manager

Mike Anderson Chrysler Jeep Dodge - Rochester, IN - January 2014 to October 2015

• Greet customers

• Schedule appointments

• Write and close repair orders

• Dispatch repair orders to technicians

• Prepare estimates and present to customers explaining needed repairs

• Submit warranty repairs for payment

• Make schedule for technicians

EMT-B

Accel EMS - Plymouth, IN - January 2013 to January 2014

• Patient care

• Complete timely run reports

• Maintain cleanliness of ambulance and keep well stocked EMT-B

Superior Ambulance Service - Mishawaka, IN - July 2011 to January 2013

• Patient care

• Complete timely run reports

• Maintain cleanliness of ambulance and keep well stocked EDUCATION

Hillsborough Community College - Tampa, FL

August 2007 to May 2008

John Glenn High School-Walkerton - Walkerton, IN

August 2003 to June 2007

SKILLS

Microsoft Office, Management, Medical Terminology, Computer Skills, CPR, Data Entry, Detail Oriented, Event Management, First Aid, Forklift, Inventory Management, Keyboarding CERTIFICATIONS

EMT-B

December 2015

CPR

ADDITIONAL INFORMATION

Skills

• Organizational Skills

• Strong Customer Relations

• Ability to work independently and prioritize to meet deadlines

• Solid written and verbal communication skills

• Excellent telephone etiquette

• Analytical and problem solving skills with attention to detail

• Computer: Microsoft Office (Word, Excel, Outlook, PowerPoint)

• Ability to respect and maintain confidentiality

Contact this candidate