Customer Service Administrative Assistant

Carol Marie Babcock 714-***-****

*** *. *** ***** ****** *******.*****@*****.***

Placentia, California, 92870

OBJECTIVE

To obtain position of Administrative Assistant and Support Services.

SUMMARY

A detailed oriented administrative and support services with 15 plus years in the business industry. Utilizing previous experienced as administrative assistant. My experience enables me to step into any position and meet business requirements and mandates timely and successfully. Works well independently and as part of team in a fast paced, deadline driven environment. Additional areas of expertise are.

Excellent Communication and Customer Service skills with a positive can do attitude

Multi-Tasked

Knowledge with Excel, Word Perfect, Access and Outlook

Keen eye for detail and strong accuracy

PROFESSIONAL EXPERIENCE

Hallmark Rehabilitation, Inc. (Skilled Healthcare) Foothill Ranch, California 2010-2015

Billing Resource Specialist

Duties include but not limited to managing the billing and reconciliation process for approximately 30-40 facilities.

Further duties included:

Coordinate and send customer invoices and reports monthly to assigned facilities.

Complete monthly reconciliation of customer census reports with internal management reports, identifying and resolving any variances.

Assist and communicate with clients and field staff concerning variances identified during reconciliation process.

Provide customer service support to the Rehab Management team as well as the Finance Management team.

Campbell’s Administrative, Inc. / Tustin, California 2007-2009

Administrative Assistant

Duties include processing and distribution of 401 (k) field and Third Party Administrator to include Loan packages. Reported and obtained excellent evaluations from supervisor.

Further duties included general office markers:

Faxing, scanning, daily use of Microsoft office to include outlook and excel. Also savvy with lotus notes.

Excellent communication and customer service with various Investment companies via telephone and e-mail.

Expert internet Research to assist in processing Loans

Obtaining daily knowledge on laws and qualifications via webcast classes regarding 401(k) and Retirement Benefits.

Wexford Health Sources/ Chesapeake Correctional Center 2006-2007

Chesapeake, Virginia

Duties include Human Resource responsibilities, setting up interviews, processing clearances, verified hours and processed payroll, ordered medical supplies. Completed daily appointments

Further duties included general office markers:

Excellent communication and customer service

Assisted on-site physician with conference calls, off-site appointments, and general information regarding inmates

Trusted with petty cash, Fed-ex, UPS

George G. Sharp Incorporated/ General Clerk 2002-2005

Virginia Beach, Virginia

Duties include active role in Purchasing Department

Further duties included general office markers:

Typing, faxing, copying, mailing, working multi-line telephone, data entry

Worked with Excel spreadsheets and utilized Access to create letters to employees

Visible role in directing visitors and appropriate personnel

Adecco Staffing Employee Service Specialist 2001-2002

Duties include active role Personnel assisting with Medical, Payroll, and Retirement benefit inquires utilizing administrative duties.

Further duties included general office:

Visible role in directing and logging in visitors.

Tracked purchasing projects using Excel spreadsheets.

Documented deliveries via Federal Express, UPS and Airborne.

Responsible to track use of conference room.

Commercial Radio Services/Receptionist 2000-2001

Norfolk, Virginia

Duties include general office work to include correspondence, documentation and preparation of 2-way radios for servicing and repairs

Further duties included general office markers:

Typing, faxing, copying, mailing, working multi-line telephone, daily computer use and data entry

Visible role in directing and logging in visitors

Safety-Kleen Corporation/Lead Secretary 1994-1999

Santa Ana, California

Duties include supervising and delegating workload for three secretaries and included working closely with Operations Manager with the governing of incoming and outgoing hazardous waste regulations and procedures.

Further duties included general office markers:

Manifested and traced all hazardous waste using database software

Daily use of computer and updated databases using industry specific software

Maintained time cards for 20 plus employees

Ordered office supplies

Filed, copied documents, typed, managed mail and utilized 10-key

High School Graduate 1977

Languages *English

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