Customer Service Medical Assistant

NORMA Y RIVERA

Phone: 407-***-****

Objective

Experienced Customer Service Specialist with wide ranging background in Administrative and Medical

Assistant practices. Excellent relationships with internal and external customers. Adept at working independently and in a team environment. Effective leadership and communication skills. Proven multitasking and problem solving abilities.

Ability Summary

Excellent Customer Services Skills

Quality Control and Assurance

Bilingual: English and Spanish

Office Equipment and Computer Proficient

Outstanding Organizational and Management Skills

Detailed Oriented

Data Entry

MS Office Applications/Windows

Knowledge of Office Practices and Procedures

Great Written and Oral Communication Skills

Service Oriented

Invoices/Expense Reports/Payment Transactions

Records Organization & Management

Interdepartmental Coordination

Internet Research

Telephone Reception

Transcription

Ability to adjust to frequent changes

Willing to learn new skills

Great communication skills

Sales and marketing

Employment History

Receptionist/Customer Service

05/2015 – Present Santiago’s Classic Painting, LLC Orlando, FL

Answer incoming calls

Contact contractors for material acquisition

Web and phone searches for possible leads

Obtain material price quotes for servicemen

Filling and other administrative duties

Medical Assistant

02/2011 - 05/2015 Municipio De Anasco Anasco, PR, Anasco, PR

Monitored patients condition by observing physical and mental condition, intake and output.

Assisted patients by providing personal services.

Helped patients care for themselves.

Recorded patient information by making entries in patient journal, notifying nursing of changing or unusual

conditions.

Maintained a safe, secure and healthy patient environment, maintain security precautions following prescribed

dietary requirements and nutritional standards.

Updated job knowledge by participating in educational opportunities.

Accompanied the patient to any medical treatment or appointment that required assistance.

Home Health Aide (HHA)

03/2004 - 06/2011 Self Employed Anasco, PR

Assisted patients at home with personal hygiene.

Performed wound clean on bed soars.

Provided housekeeping and laundry services.

Coordinate and Scheduled doctor and lab and treatment appointments.

Assisted with a dietary requirement plan.

Observed, recorded and reported all changes to doctor or family member in charge of the patients care.

Education and Training

Completion Date Issuing Institution Location Degree Received Course of Study

05/1992 Career Training Institute Orlando, FL 2 Years Medical Assistant

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