Customer Service Sales/Management
Resume:
George Liras
*******@*****.***
PROFESSIONAL EXPERIENCE
Sales Location Manager
Aug. 2014 to Present - Wolf Auto Center-Bridgeport
Direct all aspects of location sales while promoting the growth of a large customer base.
Develop sales strategies to maximize revenue generation.
Drive rebate promotions and additional programs to drive customer retention and satisfaction.
Work closely with area locations to promote organizational cohesiveness, effectiveness and consistency.
Owner and Operator
Oct. 2007 to Sept. 2015 – Bridgeport 66 Service
Offered a variety of services over the years including automotive repair, service, tire sales, towing, and lock-out services.
Managed all aspects of the business including financials, budgeting, operations, inventory, parts, customer service, quality control, and total quality improvement.
In first year, increased revenue 110% from previous ownership and continuously grossed over $300,000 in annual sales.
Promoted employee retention by providing technicians with flexible working environment and ongoing training and development.
Encouraged and sponsored several community activities and events to inspire community growth and development.
Inventory Control Analyst
Jan. 2007 to Sept. 2007 – Cabela’s
Responsible for replenishment of a variety of retail products from vendor direct, store replenishment, and allocation of orders and set parameters for system to release purchase orders.
Determined SKU/location forecasts and profiles.
Provided feedback in teams for best and slow selling products, overstock, and liquidations, along with a variety of additional goals and objectives aligned with company culture.
Achieved demand planning for all channels to achieve company financial goals.
Assistant Service Manager
June 2005 to Dec. 2006 – Volvo of Oak Park
First Service Manager to achieve record monthly sales reaching $100,000+ in revenue.
Successfully managed and trained a large team of Certified Volvo Technicians.
Expanded and increased monthly labor sales on average of 10%.
Improved and maintained an average of 98% Customer Satisfaction Index.
Developed procedures and processes to increase production and streamline operations in the service department.
Paint Department Manager
May 2003 to May 2005 – Dent’s Unlimited
Responsible for operations, sales, inventory, customer service, quality control, and training and development.
Created and expansion in revenue 50%+ in tenure of the organization.
Marketed a variety of products and services collaborating with all departments to create successful outcomes for our customers.
BMW Service Manager
Sept. 1998 to April 2003 – Reliable BMW
Chosen and recognized among several leaders in the industry by BMW of North America as one of the best service managers in the central region.
Successfully managed a team of certified BMW technicians promoting teamwork, communication, and results.
Upheld the quality of customer service standards expected by BMW owners and the organization by consistently maintaining and average CSI of 97% or higher.
EDUCATION *Missouri State University 1996 - 2001
Completed three years of Management courses in Business Administration
*Regularly attend yearly automotive sales and service training courses
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