Human Resources Customer Service

Jessica Johnson

Human Resources Manager

Richmond, VA

***********@*****.*** - 804-***-****

• Results-oriented individual who excels in fast-paced environments. Brings strong communication, presentation, analytical and problem solving skills.

• Dedicated, Responsible, and skilled professional with a proven track record of more than 7 years of progressive Human Resources experience.

WORK EXPERIENCE

Human Resources Manager

Brookdale Imperial Plaza - Richmond, VA - October 2015 to October 2015

• Provides general guidance and interpretation to associates and managers on company human resources policies, procedures and practices. Serves as primary point of contact for associates at assigned community(s).

• Complete and Track Call outs

• KRONOS Management and Payroll processing.

• Provides interpretation and guidance to management and associates on HR policies, procedures, practices and related documentation.

• Advises management regarding hiring decisions, equal employment opportunity, employee relations, compensation, benefits, OSHA and health/safety issues.

• Manages recruitment activities for assigned community(s), including sourcing, interviewing, hiring and orienting new employees.

• Develops and implements associate orientation program.

• Handles inquiries and complaints at the community. Investigates, oversees, and resolves or refers complex associate issues to the corporate office, in accordance with company policies.

• Maintains employee relations records and prepares statistical reports concerning staffing and employee relations.

• Serves as primary contact with payroll in investigating and resolving pay issues and in interpreting corporate payroll policies.

Human Resources Data Analyst

WestRock - Richmond, VA - May 2015 to October 2015 formerly MeadWestvaco) Richmond, VA Human Resources Data Analyst

• Receives and tracks to completion all inquiries determining the most effective method of resolution within the designation Service Level Agreement (SLA) timeframe

• Researches and processes HR transactions and data changes, including changes in employee information and general HR administration

• Executes all process steps in accordance with MWV standard operating procedures

• Responds to HR related inquiries and assists employees, managers and HR in understanding their role and responsibility in the HR process

• Including but not limited to HR data changes and HR reporting

• Maintains integrity HR employee records for active and terminated employees

• Provides Help Desk support for HR related tools

• Process Offer Letters and Correspondence

• Research issues within Kenxa for Talent Management Purposes Human Resources Generalist

Alstom Power Inc - Richmond, VA - November 2014 to May 2015

• Manage the recruiting process: create the requisition in Taleo, source candidates, pre-screen per requirements, candidate selection and recommendations to hiring managers, schedule interviews, salary preparation/negotiation, to relocation and Visa requests

• Manage I-9 Audit Project

• Collaborate with internal stakeholders to determine appropriate talent profile, pre-screening questions and recruiting strategies

• Created successful college and professional organization recruiting strategy targeting entry-level candidates and professional engineers

• Ensures presentation of diverse candidate for consideration and encourages strategic approaches for incorporating diversity in the search process through the usage of free resources and participation in events

• Handle all administrative aspects of pre-hire process, including processing of application and all related paperwork and data entry

• Create reports detailing requisition data for presentation to hiring managers and senior management

• Facilitate New Hire Orientation

• Complete exit interviews for leavers

Human Resources Recognition Sr. Consultant

Virginia Department of Transportation - Richmond, VA - June 2013 to September 2014

• Project Manager for the Mayor's Youth Program planned start date and end date for interns, screen and selected interns and planned the time line of scheduled events for Division supervisors and interns for the entire summer.

• Project Manager for the Commonwealth of Virginia Campaign initiatives, raised funds, planned dates and scheduled all fundraising efforts in conjunction with activities associated with the Commonwealth of Virginia Campaign.

• Manage Time keeper for temporary workers

• Consult with Management and Manage Agency Employee Recognition Events.

• Consult with Management and distribute Agency Employee Recognition Budget.

• Prepare, Analyze, and Input data into Excel Spreadsheets

• Facilitate New Hire Orientation

• Division Coordinator of the Commonwealth of Virginia Campaign

• Ensure all personnel files being started or closed contain all required information

• Process and complete the yearly Performance Evaluation Process at VDOT

• Prepare Benefits Reports

• Prepare Cost Analysis Reports

• Assist with other Human Resource Projects

• Process Employee Health Benefits

• Screen Applications

• Consult with Hiring Managers on Recruiting/Interviews

• Consult Managers on the Talent Acquisition process

• Post Job Advertisements in VDOT State Recruitment System

• Assist in completion of the Performance Evaluation process

• Conduct Classification Audits

• Coordinator for Job Descriptions/EWP process

• Analyze Working Titles, Role Codes and Soc Codes

• Analyze EEO Codes for multiple job descriptions

• Create Working Title and FLSA Spreadsheets

• Analyze Multiple Pay Bands

Human Resources Consultant

Virginia Department of Transportation - Richmond, VA - June 2011 to June 2011 Benefits & Recruitment

• Consult with Retirees and coordinate retirement strategy

• Attend Recruitment Fairs

• Process FMLA Claims for Employees

• Post Job Advertisements in VDOT State Recruitment System

• Manage and Complete Performance Evaluation process

• Determine External Comparators for position with the Agency

• Conduct Classification Audits

• Coordinator for Job Descriptions/EWP process

• Coordinator/Time keeper for temporary workers

• Analyze Working Titles, Role Codes and SOC Codes

• Analyze EEO Codes for multiple job descriptions

• Analyze Multiple Pay Bands

• Create Pay Action Worksheets

MHS Business Office Specialist

Richmond Behavioral Health Authority - Richmond, VA - November 2009 to June 2011

• Prepares and generates professional Correspondence Reports

• Receives, Screens, responds to, assists and/or refer callers and visitors

• Manages local and federal contracts

• Provides information to various public groups, agencies and stakeholders

• Orders and maintains inventories of office supplies

• Schedules candidates for interviews

• Prepares routine statistical reports using Microsoft Excel

• Prepares payroll/timesheets for payroll processing

• Inputs data into Access database routinely

Human Resources Compliance Technician

Virginia Commonwealth University - Richmond, VA - October 2008 to October 2009

• Processes background checks in HireRight for the University

• Assist with daily I-9 compliance reviews

• Assist in processing paperwork in the Front Desk

• Monitor electronic I-9 database, verifies e-consent, discrepancies, status change and adjudication results in HireRight

• Provide customer service to and answers inquiries from faculty & staff

• Processes vendor background checks for specified departments

• Processes job-related criminal convictions

• Processes fingerprint checks

• Assist with audit reports

• Researches and resolves issues with Form I-9, and background check compliance within deadlines

• Assists in all areas of Compliance and HR as needed

• Reviews I-9 forms for accuracy

Human Resources Transactions Specialist

Virginia Commonwealth University - Richmond, VA - March 2008 to October 2008

• Process all Personnel transactions for employees in a timely manner

• Setting up Leave balances and processing Leave Pay out paper work for Payroll

• Provide customer service to and answers inquiries from faculty & staff

• Provides Benefits enrollment information

• Process all terminations of employees using Banner and PMIS

• Process Graduate Assistant Renewals using HREPAF

• Enter data into Banner, PMIS, & BES systems and verifies for accuracy

• Process I-9 forms and compliance updates for HR

• Resolves problems with HR staff & Personnel Administrators

• Prepares Letters for File Transfers with in State Agency Policy & Regulation

• Establish Faculty & classified positions in BANNER & PMIS Human Resources Personnel Assistant

Virginia ABC Board - Richmond, VA - August 2007 to March 2008

* Screen Applications for Multiple store clerk and other positions

* Setting up interviews and submitting interview packages for hiring managers

* Process paperwork for Illegal Aliens and Permanent Residents

* Updating passports, social security cards and driver licenses of immigrants

* Giving validation of hire dates and termination dates using HRMS

* Provide Reports to determine the status of New Hires & Terminated Employees

* Maintain current and accurate files on all part-time employees

* Prepare Offer Letters and Non-Select Letters

EDUCATION

Masters of Business Administration in Human Resource Management Strayer University - Henrico, Virginia, US

2009

Bachelor of Science in Human Resource Management

Virginia Union University - Richmond, VA

2007

ADDITIONAL INFORMATION

Competencies:

• Policy Development and Administration

• Creative Problem Solver

• Experience with Performance Management

• Background Check Adjudication Process

• Budgeting, Forecasting and Planning

• Highly effective with Development of Intern Programs

• Excellent written, communication, presentation and interpersonal skills Qualifications: Knowledgeable in SAP, PeopleSoft, Taleo, Kenexa, Google, Lotus Notes, and Proficient in Microsoft Office Suite (Microsoft Word, Excel, Access and PowerPoint)

Contact this candidate