Customer Service Six Sigma
Resume:
DENISE MORGAN
***********@*****.***
Work Experience
1
IMMI 1981 to 2015
Customer Service /Planner 2008 to 2015
Received Electronic Data Interchange (EDI)to fulfill customer orders
Resolved customer concerns
Work with customer to resolve increase in demand
Worked with customer to insure positive customer experience
Collaborated with UK, Mexico and US operation teams to ensure JIT manufacturing and shipment of customer orders
Arranged air shipments for product to meet customer demand
Tracked on-time shipping for customers Using Microsoft office software
Entered customer orders into Oracle 11I Customer order entry
Ran order acknowledgements in Oracle Customer Reports to send to customer
Scheduled and ordered parts for UK plant utilizing Oracle MRP Purchasing software
Production Scheduler, Planner/Buyer 1998 to 2008
Developed production schedules for production line according to lean manufacturing and capacity of production lines
Reviewed production schedules and staffing to determine personnel and material requirements and material priorities.
Conferred with department personnel to determine progress and needed changes
Calculated required amounts of labor or materials
Arranged for delivery and assembly of supplies or parts to expedite flow of materials and meet production schedules
Procured and maintained inventories of material or supplies to meet customer demand
Monitored stock and inventory levels to determine proper safety stock
Purchased the highest quality parts at the lowest possible price and in the correct amounts
Regulated and reduced transportation costs by JIT receipt of components
Warehouse/Shipping Manager 1996 to 1998
Managed warehouse team operations (pulling components for orders)
Managed shipping operations team to ship per customer ship method
Managed receiving teams (Receive, inspection & put away)
Supervised 15 to 20 employees
Work Center Leader/Supervisor 1994 to 1996
Supervised 50 team members(training, production levels, continuous improvement)
Supported human resources by conveying company policies to employees
Member of interview team responsible for evaluating and recommending potential new employees …
Assembly Line Leader 1990 to 1994
Assigned work for assembly area to execute planned schedule
Made sure parts were been delivered to the line to meet schedule
Worked with team and supervisor to execute schedule
Sewing Operator 1981 to 1990
Sewed safety restraints for Semis, (belts, bunk restraints) Construction belt
Assembled parts for orders
Education and Certifications
Leadership classes at University of Indianapolis(Supervisory), 1993
Lean Six Sigma Yellow Belt
Dale Carnegie Leadership for Managers, 1997
Sheridan High School, 1976
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