Customer Service Manager

Location:

Johannesburg, GP, South Africa

Posted:

December 08, 2015

Contact this candidate

Resume:

CURRICULUM VITAE

MPHO KUPA

Personal profile

Name: Mpho Kupa

ID number: 910**********

Marital status: Single

Address: **** **********

** ********* ******

Berea

2198

Cell number: 073*******

Email address: ****.*******@*****.***

Gender: female

Nationality: South African

Education

• 2010: Athlone Girls High School, completed Matric

Subjects done

English

Afrikaans

Mathematical literacy

Tourism

History

Business management

Life orientation

• College Campus (Current)

Diploma in public relations

Subjects Passed

Public Relations

Law in public Relations

Communication Science

Business Management

Marketing

Media & Journalism

Work Integrated Learning

Extra Mural Activities

Leondale Clinic: Community Services (Administrator)

Johannesburg

Start date: 10/12/2009

End date: 31/12/2009

Duties: Admin Filing / member Registrations

Employment History

Webhelp SA - Real time monitor

Parktown

Start date: 29/04/2015

To current

Duties: manage real time and doing administration duties as completing reports of what's happening within the call center, monitoring agents behaviour on calls, making sure that out targets are met on a day to day basis.

Vodacom – credit controller

Midrand

Start date: 15/11/2013

End date: 31/03/2015

Duties: inbound and outbound call centre agent, work on legal accounts, reactivations on lines, accounts in arrears, unlocking and looking of lines, high usage accounts.

Jay Jays

Shop Assistant (Part Time)

Johannesburg

Start date: 01/12/2012

End date: 30/01/2012

Duties: make sure all clients are assisted, stock taking, making sure store is always in a good condition for clients.

Class Act – Coach Assistant (Part time)

Johannesburg

Start date 03/01/2011

End date 15/01/2011

Duties: teachers coach assistant, assisted with couching sessions at teachers workshops made presentations, distributed material for teachers to use in the classroom from different schools.

Annixtelecom Data Capturer (Part time)

Johannesburg

Start date 05/03/2012

End date 16/03/2012

Duties: captured information for the company, made sure we reached a target each day for a new sim card brand.

Overview

Possessing administration and customer service experience gained within an ever changing environment. Managing general office procedures, dealing with customers and high volume workloads whilst meeting strict deadlines Possessing wide-ranging ‘’problem solving ‘’ experience mainly within administration and customer care environment. I am now looking to make a continued and significant contribution for a company that needs a multi-skilled, administrator /customer focused employee within a team working environment.

I am ambitious, goal orientated, fun loving person with the ability to generate work through my self-confidence and the motivation of others. My motivation comes from achieving excellent results from any tasks given to me. I have ideas on how things should be done but I’m eager to learn new things as I am an innovative person. I am open minded to any consultation and any positive or constructive criticism which is necessary for the learning process that will enhance the productivity and quality of my work. I’m disciplined and I respect others, as I believe it to be a passionate way to succeed. I value honesty and also believe that participation equals commitment. I am also a very time bound person who is able to work under pressure but believe doing anything on time will bring better results.

References

Webhelp SA

Manager: Amanda Mahlango

Cell: 076*******

Vodacom

Team leader: Petronella Mathebula

Cell: 082*******

(alternative contact)Team leader: Meshack Legotsa

Cell: 082*******

Jay Jays

Store Manager: Tebogo

Tel: 071*******