Customer Manager

CURRICULUM VITAE

Disha Singare C/o Smt. Pushpa Singare,

M.Q.2598, Bagdona Colony,

Saarni (Dist. - Betul)

Pin: 460449

Mob: +91-975*******

E-mail: *****.***********@*****.***

CV Outline:

A highly motivated and result focused professional with, open to challenges. Looking forward for a challenging position in a growth oriented organization.

Objective:

To be a part of organization, where i can utilize my skills up to an optimum level and can contribute the best for the growth of the organization.

Work Experience:

Infinity Hotel, as a Front Desk Executive, since 01 Sept 2014 to till date, Location Indore.

Job Description:

Greets, registers, and assigns rooms to guests.

Issues room key to guest.

Responsible for proper key control and other security measures.

Answers telephone in absence of telephone operator.

Transmits and receives telephone messages and sets up guests’ wake-up calls.

Date stamps, sorts, and racks incoming mail and messages.

Answers inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions.

Keep records of room availability and guests’ accounts. Operates the front office computer system. Makes photocopies if needed.

Computes bill, collects payment, and makes change for guests.

Makes and confirms reservations.

Posts charges such as room, food, liquor, or telephone, to guest folio.

Makes restaurant, transportation, or entertainment reservations for guests

Deposits guests’ valuables in hotel safe or safe deposit box.

Checks out guests and inquires about their stay.

Promotes and supports Brand Voice and Brand initiatives such as Priority Clubs and Associate Programs.

Actively builds awareness of the Brand to guests.

Provides and ensures high-quality guest relations. Receives and resolves guest complaints in a manner consistent with company policy. Makes Manager on Duty aware of any guest complaints.

Maintains the desired levels of quality assurance ratings, including guest comment cards, accounting audit and inspection scores.

Confers and cooperates with other departments as needed to ensure coordination of activities.

Works toward a 90% walk-in conversion rate goal.

Ensures Inn compliance of all company policies and procedures.

Adheres to all safety procedures and informs management of any unsafe conditions.

Teleperformance (BPO), as a Customer Support Executive, since 05 Aug 2012 to 11 Aug 2013, Location Indore.

Job Description:

Resolve customer’s query over the call.

Execute customer’s request related to service activation deactivation.

Report Customer’s Complaint and forwarded that to back end for resolution.

Educational Qualification:

EXAM

BOARD/UNIVERSITY

YEAR

PERCENTAGE

MBA

D.A.V.V., Indore

2015

Pursuing

B.Sc. (Nutrition)

D.A.V.V., Indore

2013

67%

Senior Secondary

MP Board

2009

70%

Secondary

MP Board

2007

57%

Technical Skill sets:

MS Office

MS WINDOWS \VISTA\7

Well versed with Internet

Achievements & Extracurricular Activities:

Participated in Quiz at College & School level.

Organized many events in college and school.

Was class representative throughout the schooling.

Life skills:

Possess good leadership skills.

Hard working & an ability to learn from failures.

Good Interpersonal skills.

Good networking abilities.

Personal Details:

Name Disha Singare

DOB 12/02/1992

Gender Male

Nationality Indian

Father’s Name Late Rajendra Singare

Hobbies and Interests Listen to music, Singing

Language proficiency English, Hindi.

Declaration:

I declare the above mentioned information is correct up to my knowledge and I bear the responsibility for the authenticity.

Date: [Disha Singare]

Place:

Contact this candidate