RESUME

GOURANGA ROY CHOWDHURI

***,******** **** ******,

P.O. & P.S-New Barrackpur,

Kolkata -700131.

Mobile: 91-933******* E-mail :acsqa8@r.postjobfree.com

Career Objective

Enrich experience working in a professional environment and therefore enhance career prospects demanding high quality performance output.

Work experience

Present Employment:

PARENTAL CARE INDIA PRIVATE LIMITED as a Marketing and Customer Care Executive

Period of Service:From Nov.2008 to till date

Job Responsibilities:

Campaigning in various ways to boost up the brand value of the company through continuous process

Customer creation and retention

Controlling a strong network for providing quality service to the customers

Arranging a set up for emergency support to the customers 24 7 hours

Setting up a sound relationship with hospitals,nursing homes, doctors and ambulance service providers within Kolkata circle

Handling a team of field representatives and to train them to improve their working capability

Sending visit report to the customers on daily basis through email

Maintaining attendance register and incentives of field staffs

Setting visit schedule for field staffs on daily basis

Taking care of customer’s problems and finding solutions on urgent basis

Previous Employment

SUBHIKSHA TRADING SERVICES LTD as an Assistant Retail Outlet Manager

Period of Service: From Nov, 2007 to Sep. 2008

Place of Posting :Kolkata

Responsibilities include:

Planning for Target achievement

Implementation of the planning

Increase the profitability & loss prevention

Customer creation & retention

Responsibilities included in Project Stage :

Total mapping around the would be Store within 1000 mt.circle

Hotel, Restaurant & Catering office survey

Retailer’s survey for selling price collection

Household Survey for creation of customer database & for collection of monthly consumtion

RELIANCE INFOCOMM LTD as a Fulfillment Lead in Corporate Wireless Group

Period of service: Oct'05 – Oct'07

Place of posting: Kolkata

Responsibilities include:

Dealing with some ‘A’ Category Corporate accounts & ensure correctness in billing and collection

Sending sales report to the Corporate Head on daily basis.

Providing back end support in termination & handset exchange cases.

Direct handling of Address Verification Agency & Courier Agency

Solving Network problem with the help of CDMA experts on urgent basis

Proper coordination with Warehouse & In house for stock taking process

Preparation of various M.I.S reports on daily basis

Handling corporate car allocation & sending the report to the Corporate Head regularly

CHEMIWORLD STAR as a Sales Executive in Kolkata

Period of Service – April’2002 to August’2005

Responsibilities include :

Selling of laboratory chemicals,reagents,instruments,plastic labwares,glass goods in Universities and Govt.colleges on target basis

Creation of Sales report on monthly basis

Tenderwise quotation submission to achieve sales target

Arrangment for rate contract with chemicals and instrument companies

Educational Background:

2001 – Bachelor of English (B.A.Spl. Hons.) from Burdwan University.

1998- Bachelor of Arts(B.A) from Burdwan University

1995 – Higher Secondary under W.B.C.H.S.E.

1991– Madhyamik under W.B.B.S.E.

Professional courses:

Details of Computer Knowledge:

Software Package: MS Word, MS Excel, Networking

Personal Particulars

Name : Gouranga Roy Chowdhuri

Father's Name : Late Anil Roy Chowdhuri

Date of Birth : 15th Dec 1974

Nationality : Indian

Religion : Hinduism

Marital Status : Married

Hobbies : Internet Surfing

Date:

Place: Kolkata

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