Customer Service Human Resources
Resume:
Vanessa Compton
Alpharetta, GA *0005
**************@*****.***
PROFESSIONAL SUMMARY
Excellent skills in administering quality customer service; outstanding oral, written and interpersonal skills; proficient in Data Entry, Softpro and computer skills including Microsoft Word, Outlook, PowerPoint, and Excel
PROFESSIONAL EXPERIENCE
North Atlanta Law Group, PC, Alpharetta, Georgia
Paralegal (Real Estate) - June, 2015 – Present
Provide administrative support to the Real Estate Department
Answer incoming calls and relay messages; respond promptly to emails and voice messages
Communicate with real estate agents, loan officer, buyers and buyer’s agents
Input information into closing software and file database, notarizing legal documents
Obtain required information to open files (title commitment, foreclosure deed)
Prepare files for closing (order title, research liens, request lien payoffs, taxes and clear title)
Prepare title work for lender (title, closing protection letters, 24-month chain of title and HUD-1 Settlement Statement)
Request updated title, taxes and verification of outstanding debts against property
Coordinate and schedule closings with out of office attorneys for closings
Provide superior customer service to clients and work quickly and accurately in a fast paced environment
Maintain constant communications with all parties involved through entire closing process
Handle multiple time-sensitive task simultaneously
Assist the litigation team with office duties as need (e.g. typing, filing, copying and faxing)
Any other related duties as assigned.
COX COMMUNICATIONS, Atlanta, Georgia
Human Resources Assistant (contractor) – October 2014 – June, 2015
Provided administrative support to the Human Resources Department
Prepared and distributed current employee information, policy and procedural manuals and other communications
Review, process, and maintains various employment, enrollment, pay changes, information and other confidential forms and records
Employee communications such as responding to routine questions or human resource policies and procedures
Assisted with various HR and benefits projects and campaigns, including but not limited to Open Enrollment and wellness campaigns
Assisted in employee file maintenance and storage retention requirements
Maintained employee records; Operated a personal computer and appropriate software packages
Filed papers and documents into appropriate employee files
Processed tuition reimbursements, I-9/E-Verify, retirement notifications, workers comp claims
Handled confidential and high level information with discretion and diplomacy
WEST END MEDICAL CENTERS, INC. Atlanta, Georgia
Human Resources Assistant October 2004 – January 2014
Maintained employee files for 100+ employees – personnel, medical, 403 (B) tax deferred annuity
Maintained company-wide insurance benefits program for over 100 employees
Provided administrative support to the Vice President & Director of Operations (Human Resources) and the Corporate Compliance Officer (CCO)
Recruited applicants by placing job advertisements, using newspaper and job sites
Reviewed job applications and resumes, evaluated applicants’ skills and made recommendations to management regarding applicants’ qualifications
Scheduled interviews and performed background and reference checks
On boarded new employee by creating binders, processing forms, and creating personnel files
Ensured I-9/E-Verify accuracy and compliance
Tracked time and attendance and input data in the ADP System
Reviewed, verified and processed payroll documents and awards
Recorded all changes in employee status (e.g. work location, pay, classification, title, job responsibilities)
Responsible for planning, scheduling and coordinating meetings
Handled confidential and high level information with discretion and diplomacy
LAW OFFICES OF ROBERT DANIEL, LLC (Part-time) Atlanta, Georgia
Paralegal (Criminal Law) - April 2006 – August 2006
Performed administrative and clerical support to two attorneys
Interacted effectively and professional with clients
Prepared legal correspondence, pleadings, motions, retainer agreements and leave of absences
Maintained calendar and deadline reminder
HAIRSTON LAW OFFICES, PC Norcross, Georgia
Paralegal (Real Estate) -August 2003 – September 2004
Provided administrative and clerical support to an attorney in residential real estate sales
Interacted effectively and professional with clients in-person and on the phone
Scheduled appointments and arranged meetings
Assisted with loan documents and in preparing the HUD-1 settlement statement
Ensured copying and collating of documents for real estate closing
Assisted attorney in law firm marketing
CITY OF ATLANTA GOVERNMENT Atlanta, Georgia
The Bureau of Neighborhood Conservation September 1996 – March 2003
Administrative Assistant, Housing Demolition 2002 –2003
Provided administrative support to the Chief Demolition Officer
Communicated effectively with both internal and external clients
Maintained appointments and calendar events
Typed routine correspondence, legal descriptions, invitation letters and agendas
Prepared memoranda’s and other documents from written and oral drafts
Attended monthly IN-REM Hearings
Administrative Assistant, Housing Code Enforcement August 1999 – March 2002
Communicated directives to management staff; made travel arrangements; coordinated meetings and screened visitors and calls
Served as liaison to the Department of Fire, Police and the Mayor’s Action Center
Entered housing code complaints into division database
Processed payroll for 35 employees and mileage reports for 23 employees
Housing Code Complaint Representative September 1996 – August 1999
Answered all incoming telephone inquiries
Entered 800 – 1000 housing complaints into database monthly
Served as liaison to the Department of Fire, Police, City Council and the Mayor’s Action Center
EDUCATION
ATLANTA TECHNICAL COLLEGE
Associate’s Degree, Paralegal Studies, July 2006
ATLANTA METROPOLITAN STATE COLLEGE
Currently pursuing a Bachelor’s Degree
HONORS & ACTIVITIES
Certificates for Outstanding Quality Customer Service (City of Atlanta Government)
Outstanding Awards in Public Speaking (Toastmasters International)
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